Supervisor, Regional Clinic Laboratory

HealthPartners is hiring a Regional Clinic Laboratory Supervisor. The Regional Clinic Laboratory Supervisor is responsible for the technical, scientific and shared personnel oversight of the HealthPartners Medical Group family of Clinic Laboratories. The Regional Clinic Laboratory Supervisor will be responsible for supervising laboratory staff for multiple sites, including those supporting primary care, specialty care, urgent care, quick clinic, Well@Work and other laboratory service models. The Regional Clinic Laboratory Supervisor is a member of the Laboratory Leadership Team and works in collaboration with the Clinic Leadership, Clinical & Administrative Laboratory Directors and others in support of the Triple Aim. The Triple Aim speaks to evidence based quality services provided with an exceptional experience that is affordable. Duties of this position involve coordinating laboratory operations, including technical & operational support, supervision of staff and schedules, facilitating patient experience, oversight of regulatory matters, monitoring financials and fostering a healthy work environment.

This position will support Float and On-Call staff, oversee the training and competency program, participate in procedure review and writing, and represent HPMG ambulatory locations on system-wide lab technical teams. It will also provide oversight for Well@Work locations.

While there is no direct clinic management, this role requires travel between all sites as needed to support training, competency assessments, and attend meetings.

ACCOUNTABILITIES:  

TECHNICAL - Provides Technical and scientific oversight of HealthPartners Clinic Laboratories to ensure quality test performance:

Collaborates with Laboratory Medical Director or Clinical Lab Director to suggest test methodologies and instrumentation appropriate for clinical use.

Verifies test procedures performed and establishes the laboratory’s performance criteria, including the accuracy and precision of each test and test system.

Enrolls laboratory in an approved proficiency testing (PT) program commensurate with services offered. Documents, reviews and monitors PT results.

Ensures instrument performance to include calibration, maintenance records, quality control and troubleshooting.

Monitors, reviews, and documents quality control records. Resolves technical problems and ensures remedial actions are taken whenever test systems deviate from the laboratory’s established performance specifications.

Identifies training needs and ensures testing personnel receive ongoing continuing education and in-service training.

Evaluates the competency of all testing personnel on an ongoing basis.

Reviews abnormal patient test results on a daily basis.

Participates on the Laboratory Quality Committee and other operational committees, as appropriate.

Implements and monitors “Point of Care” testing within the clinic, as directed by the HPMG POCT guidelines.

Collaborates with Laboratory Information Services Team on day to day operations and facilitates system enhancements and upgrades.

Establishes and implements laboratory policies, procedures and processes utilizing Compliance 360.

REGULATORY- Ensures compliance with applicable regulatory agencies such as COLA, CLIA, CAP, OSHA, etc.:

Provides Quality Assurance and productivity reports to Laboratory Manager, Laboratory Directors and Clinic Leadership as requested.

Prepares for and participates in inspections as required.

Keeps up to date on regulatory and laboratory safety matters.

FINANCIAL & STATEGIC-

Develops, monitors and manages the Clinic Laboratory budget(s).

Monitors monthly expense and staffing productivity indicators.

Participates in facility design and remodels.

Monitors productivity utilizing acceptable and representative benchmarks.

Participates in development and delivery of Laboratory Service models.

PERSONNEL- Provides personnel management and development:

Manages technical staffing in collaboration with Clinic Leadership to ensure a healthy work environment including respect and engagement.

Provides direct supervision of Urgent Care, Float and on-call laboratory staff.

Works with Clinic Leadership to establish and evaluate performance through annual appraisals and coaching/discipline activities, including termination decisions.

Assesses competency of staff on an annual basis.

Implements procedural, policy and computer changes, communicating appropriate information to laboratory personnel.

Interviews and hires new technical staff utilizing HR tools and resources and in collaboration with the Clinic Leadership as appropriate.