Jobs and Careers

SR. DIRECTOR, RETENTION PARTNERSHIPS & BEST PRACTICES (REMOTE)

Compass Group

REMOTE, NC, US, REMOTE, United StatesRemotefull_timeVerifiedPosted 14 Jul 2026

💰 $185,000/yr($150,000/yr – $185,000/yr)

About the role

Salary: $150000-$185000

Other Forms of Compensation: Bonus eligible

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary:

The Retention Partnerships & Best Practices Sr. Director is responsible for driving the adoption, consistency, scalability, and continuous improvement of Compass Group's retention strategies, tools, and methodologies across sectors. This role serves as the liaison between the core retention strategy, Strategic Alliance sector retention teams, operators, and enterprise resources to ensure retention programs are implemented effectively and deliver measurable business outcomes.

Will build strong partnerships across sectors, identify and scale successful retention practices, and help establish a consistent retention operating model that improves account health management, increases contract extensions, and protects revenue. This role acts as the bridge between retention strategy and field execution, ensuring that insights, tools, resources, and best practices are translated into action across the organization.

Responsibilities:

Sector Partnerships & Relationship Management

Serve as a strategic partner to sector retention teams and operational stakeholders.
Build trusted relationships that foster collaboration, alignment, and shared accountability for retention outcomes.
Understand sector-specific retention challenges, opportunities, and priorities.
Gather and communicate sector feedback to support the evolution of retention strategies, tools, and programs.

Retention Excellence, Consistency & Scalability

Drive consistency and scalability of retention processes, tools, playbooks, and best practices across sectors while respecting sector-specific business needs.
Support the implementation and adoption of enterprise retention methodologies, including Account Health Scores and Retention Risk Factors.
Identify opportunities to streamline processes and scale successful retention approaches across the organization.
Promote alignment around retention priorities, processes, and performance measures.

Best Practices & Knowledge Management

Identify, document, and disseminate successful retention strategies, interventions, and client engagement practices.
Maintain and evolve a centralized repository of retention resources, templates, playbooks, and tools.
Facilitate cross-sector collaboration and sharing of lessons learned.
Lead communities of practice, retention forums, and best-practice discussions to encourage continuous learning and innovation.
Partner with the Retention Training & Development team to ensure best practices are incorporated into training and learning programs.

Adoption & Continuous Improvement

Monitor adoption and utilization of retention tools, methodologies, and resources.
Facilitate portfolio reviews and discussions focused on retention risks and opportunities.
Partner with sector teams to identify barriers to adoption and develop improvement plans.
Recommend enhancements to retention programs, processes, and resources based on stakeholder feedback, performance trends, and business outcomes.
Support change management efforts related to retention initiatives and new capabilities.

Program Support & Governance

Support retention governance processes and enterprise retention initiatives.
Track and communicate progress against retention objectives and adoption goals.
Collaborate with VP of Analytics & Transformation and Retention Training & Development teams to ensure alignm