Customer Advocate

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

 

If this sounds like something you would like to be a part of, we’d love to hear from you.

 

A World of Difference. Made Possible.

 

This position is not in a call center environment; this person will work as part of a smaller team that will have responsibility for the day to day management for all aspects for an assigned account or accounts.  Long term relationship development and responsiveness are key to success in this role.  The Advocate will manage information from and align the process with Sales, Operations, and the other support service groups.  He/she executes their role in the overall order fulfillment process to exceed customer expectations and align with GPI business, financial and operational objectives.

Required Skills

• Knowledge and demonstrated use of Microsoft office--Excel, Word, Power Point, and Outlook
• Tactical use of SAP including but not limited to:  I&D requests, Graphic Requests, Pricing Requests, Production orders, ZREV or ZBLK Management, Release Management, Forecasting models, Inventory report, or other customer related reporting, etc., SharePoint and  order management tools to meet customer needs. 
• Understanding and involvement in metrics and Daily Lean Management
• Know how & why to use SAP transactions and the interconnection of those systems with our business processes and workflows.  Ability to solve conflict and find resolutions.  Examples:  Researching Scheduling, AR, Board issues within ERP system to find possible resolutions.  

• Demonstrated  positive behaviors in the following competencies: Customer focus, Composure,  Action oriented, team oriented, Effective communication skills, Responsiveness (Internal and External customers) and learning agility.
• Full adherence to office work expectations.
• Demonstrated team/project leadership on short term projects.  
• Progressively more involved with decision making in order fulfillment processes while operating under less supervision. 
• Higher degree of performance in base competencies adding Problem solving
• Positive and progressive order fulfillment experience
• Solid understanding of customer account management
• General understanding and experience with ERP business applications.
• A working knowledge of SAP is preferred
• Demonstrated understanding of /ability to manage the impact of order fulfillment on cash flow
• High degree of organization and attention to detail
• Successful time management and prioritization skills<