Senior Food & Beverage Manager $90k - $94,500 annually

Your Day to Day

The Senior F&B Manager is responsible for overseeing the daily operations and overall performance of food and beverage outlets within the hotel, including restaurants, bars, lounges, minibar, in-room dining, and any seasonal or pop-up venues. Adherence to established policies, standards and procedures is required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations, while meeting/exceeding financial goals. This leader ensures the delivery of exceptional service, consistent brand standards, operational excellence, and financial performance. The Senior F&B Manager will coordinate with the Director or Assistant Director of Food and Beverage to achieve improved operations, overcome deficiencies, and institute necessary changes to maintain superior products and services.  The Senior F&B Manager may collaborate with the Assistant Director of Food and Beverage, Culinary, Sales & Marketing, and cross functional teams to create memorable experiences and innovative programming that drive guest satisfaction and profitability.
This is a highly visible, hands-on role requiring a dynamic leader with a passion for hospitality, strong business acumen, and a proven ability to lead and develop teams.
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Manage food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all federal, state, and local regulations concerning health, safety, or other requirements. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Guest Experience
•    Ensure all guests are greeted warmly and receive prompt, professional service.
•    Maintain a strong, visible presence during peak service times to support team and guest interactions.
•    Develop and implement effective service recovery procedures to drive total guest satisfaction.
•    Assist with and create innovative, engaging programs and promotions to enhance guest engagement and experience.
•    Assist with and create and implement service standards, SOPs, and training tools that support elevated, consistent service delivery.
•    Personally resolve guest concerns when escalated, ensuring swift and satisfactory resolution.
•    Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.
•    Ensure All food and beverage facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.
•    Support IHG food and beverage initiatives and assess performance through guest feedback and financial KPIs.
•    Interact with outside contacts:
o    Guests – to ensure their total satisfaction
o    Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
o    Regulatory agencies – regarding safety and compliance matters
o    Other contacts as needed (professional organizations, community groups, local media) 

Training & Team Leadership
•    Ensure all colleagues and direct reports are properly trained, certified (as required), and equipped to perform their roles effectively. Educate and train all colleagues in compliance with federal, state and local laws and safety regulations.
•    Reinforce service standards using current SOPs, checklists, and training materials.
•    Lead ongoing service training programs, ensuring consistent delivery through testing and service audits.
•    Collaborate cross-departmentally to promote teamwork and seamless service execution.
•    Conduct regular performance reviews and coaching sessions to support career development and succession planning with direct reports and colleagues.

Operations Management
•    Oversee daily operations across the outlets and food & beverage programs, ensuring service excellence and adherence to brand standards.
•    Serve as Manager on Duty as needed, ensuring consistent operational standards.
•    Conduct routine facility inspections to maintain cleanliness, safety, and brand compliance.
•    Manage employee schedules and payroll; ensure timely reviews of time punches, meal break violations, and overtime compliance (adhering to seniority and the shift bid).
•    Recommend and initiate disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Collaborate with the Director of Food & Beverage or Assistant Director of Food & Beverage of potentially serious issues.
•    Monitor and eva