Consumer Dispute Assistant

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 500 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

As the Consumer Dispute Assistant (Quality Control Assistant), you will assist in maintaining company compliance with applicable laws, regulations, and policies.

What makes us different?

• Benefits on day one of employment

• 401k match of 6%

• Generous paid time off and holidays

• Career growth potential

• 40 hours a week, Monday through Friday, 7:00 am to 4:00 pm PST

• This position pays $18 per hour

What will be my duties and responsibilities in this job? 

• Assist with complaints that are received through the CFPB, Attorney General, Better Business Bureau, and other agencies.

• Support requests for credit deletion, and release of liability.

• Review, research, and respond to consumer disputes accurately and promptly.

• Email and telephone clients regarding investigation initiation, dispute resolution, or documentation requests.

• Process various credit reporting and audit reports.

• Batch documents and disputes to appropriate files.

• Process written disputes, including identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail, and email.

What are the requirements needed for this position? 

• Experienced working in a collaborative working environment

• High School diploma or GED

• Experienced in handling multiple job responsibilities simultaneously

• The ability to meet due dates and timelines in a regulated industry

• Possess great written and verbal communication skills

• This is a work-from-home opportunity; however, you must live in Washington, Idaho, Arizona, or Oregon.

What other skills/experience would be helpful to have? 

• Creating reports utilizing Excel

• Ability to identify and bring forth issues and concerns

• Able to perform in a high-energy environment

Pay Range:

$16.15 - $25.04

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

05/02/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection se