Engineer, Data Center Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Engineer 2 on our National Data Center Operations team plays a hands-on role in supporting and maintaining our data center infrastructure. Based onsite at our Northlake, IL facility, this position is responsible for the physical installation, repair, and decommissioning of hardware, as well as ensuring operational excellence across systems and environments. The ideal candidate will bring technical expertise, a proactive mindset, and a collaborative spirit to support high-availability operations.

Job Description

This Engineer 2, Engineer Operations works onsite in our Northlake, IL Data Center; the hours are Monday-Thursday 9am-8pm. This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities

• Perform physical installation, racking, stacking, and decommissioning of servers, network gear, and related hardware.
• Troubleshoot and repair incidents involving server and network equipment.
• Maintain and manage inventory of copper, fiber, and power cabling, as well as all deployed equipment using dcTrack.
• Label and organize equipment in compliance with NDCS standards.
• Monitor and maintain security protocols within the data center and raised floor environments.
• Interface with vendors for equipment installation, maintenance, and troubleshooting.
• Lead and mentor team members on deployment methodologies and technical best practices.
• Support project planning including risk assessment, quality control, and scope management.
• Document and streamline methods and procedures for equipment deployment.
• Provide Tier I IT support and contribute to continuous improvement initiatives.
• Travel occasionally as required.

Required Experience

• 3+ years of experience deploying and installing switches, routers, and servers.
• 3+ years of experience in High-Speed Data (HSD), Voice, IP, and Data Networking.
• Strong understanding of AC/DC power systems, including PDU, ATS, and UPS configurations.
• Working knowledge of HVAC systems and thermal architecture in data centers.
• Proven ability to plan installations, forecast infrastructure needs, and manage inventory.
• Familiarity with server and networking hardware across Unix, Linux, and Windows platforms.
• Experience documenting policies, procedures, and technical workflows.
• Strong analytical, problem-solving, and organizational skills.
• Excellent interpersonal and leadership abilities.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Advanced understanding of IP protocols (ARP, IP, TCP, DNS, SNMP).
• Experience with data center planning and engineering.
• Demonstrated success in adapting to change and making sound decisions under pressure.
• Strong customer service orientation and ability to build effective relationships across teams.
• Personal qualities including integrity, accountability, and enthusiasm for hands-on technical work.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an ac