Chief Revenue Officer

Why we need you

Springboard Collaborative invites talented and passionate candidates to apply for the position of Chief Revenue Officer (CRO). The CRO will own the Sales, Marketing, Account Management, and Development (fundraising) functions to drive the continued rapid growth of our organization. The CRO will collaborate closely with the Chief Product Officer to represent the voice of the customer and identify key product needs required for customer retention and acquisition. A successful candidate will have experience managing large (20+) teams, driving new sales and base growth strategies, and will have deep experience in K-12 education services.

Springboard Collaborative closes the literacy gap by closing the gap between home and school. We coach educators and family members to help kids learn to read by 4th grade. Springboard envisions a world in which parents and teachers work together—rather than in isolation—to accelerate student learning. The CRO supports this goal by reaching more students through new district sales, growing existing partnerships, and fundraising. This position will be critical to achieving our three-year strategy, reaching 200K+ students per year and fully sustaining the organization on fee-for-service revenue.

The CRO  will report to the President and is a member of the Springboard Senior Leadership Team. This is a great opportunity to support a passionate, entrepreneurial team to maximize the impact of a rapidly growing organization. The CRO will have full ownership over the development and implementation of the sales, marketing and development strategies that will fuel Springboard’s next phase of growth.

You can read more about the requirements, competencies, goals, and responsibilities below. We'd love to have you join us!

This is important

We are an equal opportunity employer. Diversity is more than a commitment at Springboard Collaborative—it’s at the core of what we do and how we do it. No one can solve a problem better than those who experience it firsthand. That’s why Springboard aspires to hire a diverse team that is representative of the marginalized communities we serve.

We also know that having a diverse workforce makes for a better workplace. Springboard’s hiring process seeks individuals who value diversity of race, gender, sexual orientation, religion, ethnicity, national origin, etc.

Finally, if you’re passionate about an open role, we encourage you to apply— even if you don’t meet 100% of the qualifications listed on the job description!

Here are your priorities in the first year:

• Students served growth
• Fee for service revenue growth (customer retention / base growth, new business growth, pricing achievement)
• Philanthropic revenue achievement
• Sales pipeline growth (pipeline quality improvement and lead conversion growth)

Here are your responsibilities within and beyond the first year:

• Revenue Management
• Lead a team of 20 seasoned professionals, including three Associate Vice Presidents
• Develop and execute the company's revenue strategy, encompassing pricing, sales, account lifecycle management, and fundraising
• Lead and build high-performing teams that foster collaboration, accountability, and continuous improvement
• Own revenue forecasting and reporting on revenue performance to the executive team and board of directors, with support from the Finance team
• Identify Product and Service needs required to achieve retention and acquisition goals, working closely with the Chief Product Officer and other executive leaders to develop solutions and take them to market
• Sales
• Develop & implement sales strategy, including segmentation, targeting, value proposition development
• Establish a dedicated salesforce focused on winning new large district business
• Evolve sales operations through process optimization and tool implementation
• Drive performance through a focus on outcome, indicator, and behavior-based KPIs; obsessively monitor sales effectiveness and productivity
• Marketing
• Develop and implement new strategies for lead generation in our target segments
• Own and optimize the Springboard brand, including values, promise, identity, and voice
• Oversee the development of a library of compelling sales collateral, including product overviews, case studies, white papers, and testimonials
• Drive performance through a focus on marketing outcomes, including lead generation, lead conversion, and prospect engagement
• Account Management
• Drive a customer-centric culture focused on optimizing NPS / CX and obsessing over value delivered to the schools, children, and families we serve
• Establish clear