Customer Service Representative (FBI BOC)

About Us:

EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.  

Job Title:  Customer Service Representative (FBI BOC)

Job Summary: EMCOR Government Services is seeking a Customer Service Representative who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C. This role is covered by the CBA for Local 99.

  Essential Duties and Responsibilities: 

• Respond to facility and logistics service requests from customers via phone, email and in person
• Input service requests in the CAFM/FIT (Facilities Tool Integrated System) and created minor reports
• Dispatch service call requests to various shops and to EGS/AFM Office Staff
• Ensure the accurate and quality data is being entered into the system to include verification if required
• Make follow up calls on urgent service requests
• Immediately notify the Program Manager or Duty Supervisor on all urgent matters
• Respond to parking requests received via phone, email and or in person
• Generate parking requests after ensuring requestor has been approved by sending via email within accordance with the parking policy and procedure
• Perform weekly parking inspections twice a week for any violations within the JEH Parking Garage
• Respond to conference room reservation requests via, phone, email or in person and once requests has been confirm email requestor the confirmation information.

 

Qualifications: 

• Active Top Secret Clearance
• Good customer service skills
• Must have strong oral, communication and interpersonal skills and possess computer skills with a proficiency in Microsoft Outlook
• Ability to multi-task and follow instructions
• Possess basic typing skills
• Ability to adapt to changes

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled

Compensation Range:   $27.91 / hr.

Other Compensation:  none

Benefits: Health and Welfare Benefits consistent with the Collective Bargaining Agreement

 Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. 

 

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