Customer Success Manager

This is a remote position.

As the primary relationship manager for high-value clients, you’ll be the go-to expert guiding real estate agents and brokers through onboarding, platform setup, and ongoing campaign support. Your role ensures clients get the most out of their marketing investment while maintaining strong long-term partnerships.

• Run onboarding calls for new clients and assist with smooth platform setup

• Conduct regular check-ins to maintain relationships and identify upsell or growth opportunities

• Guide clients through Meta ads setup, including ad account transfers and access

• Support clients through multi-step onboarding (Slack invites, platform logins, integrations, etc.)

• Provide technical support and troubleshoot campaign issues as needed

• Maintain consistent, proactive communication to drive satisfaction and retention

• Act as the primary point of contact for all client-related inquiries

• Track and document client feedback, issues, and improvements in CRM systems

• Excellent English communication skills with a confident, professional phone presence

• Strong experience in client-facing or account management roles

• Basic familiarity with Meta ads (or willingness to learn quickly) is a major advantage

• High reliability and consistency in communication — non-negotiable

• Experience working with professional service clients preferred

• Bonus: Background in real estate, marketing, or lead generation

• Comfortable using multiple communication tools and CRM platforms

• HMO coverage (available in eligible locations)

• Permanent work-from-home setup

• Immediate hiring