National Field Engineer

Date Posted:

2024-05-21

Country:

United States of America

Location:

OTILH: Illinois Home Offices Remote Location, Remote City, IL, 06032 USA

Job Title 

Otis, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

The Otis Service Center is seeking a National Field Engineer specializing in service, troubleshooting and repair of Otis and non-Otis systems.  The primary location of this position is the Otis Service Center in Bloomfield, CT.  Remote locations within the United States will also be considered.        

Role Overview: 

The successful candidate will demonstrate expert level knowledge on current production & legacy elevator systems, with a clear understanding of the interactions between various mechanical, electrical, software and communication architectures.  They will be capable of resolving highly complex technical challenges in support of tier 1 customers in high pressure shutdown situations, in both remote and in-person environments.  Key responsibilities include, but are not limited to the following:

• Otis Systems, Policies and Field Processes – intimately familiar with field processes & products in NAA, with an ability to articulate that knowledge by creating field technical documentation and training which supports scalable knowledge growth and improves field efficiency. 
• Training – create curriculum and deliver training to support Otis mechanics and regional field engineers on troubleshooting and repair of Otis and non-Otis systems, utilizing various media such as videos, interactive training environments, and traditional classroom style training presentations.  Design & build simulators for various systems and subsystems to support training programs. 
• Networking – maintain a professional network across Otis field operations in NAA and other country areas, collaborating to advance Otis service capability on all elevator systems. 
• Continuous Improvement – identify improvement opportunities with Otis products or processes and work with all parts of the Otis organization to implement required changes, reducing cost of poor quality and callbacks. 
• Tools – Source or design tools as needed to support the creation of troubleshooting and repair processes.  Maintain catalog of legacy elevator and escalator tools.
• Digital Applications – In partnership with engineering and DT resources, maintain & enhance digital applications & service tools to support service capability improvement. 
• Otis Absolutes – Adherence to and champion of the Otis Absolutes of Safety, Ethics and Quality.

Education

This position requires at least 10 years of direct field experience as a mechanic, adjuster, regional field engineer or similar job function. 

Travel Requirements

Up to 50% travel within the US & Canada

Apply today to join us and build what’s next! 

 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, dig