Customer Account Representative

Company Description

Park 6 Logistic is a forward-thinking logistics and operations company committed to delivering efficiency, precision, and excellence across every stage of the supply chain. Based in Boston, we combine strategic planning with innovative execution to support our partners and clients in achieving measurable growth. Our team thrives on collaboration, performance, and a results-driven culture that values professionalism and continuous development.

Job Description

We are seeking a highly organized and client-focused Customer Account Representative to join our growing team. This role serves as a key point of contact between Park 6 Logistic and our clients, ensuring seamless communication, accurate account management, and consistent service delivery.

The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving abilities, and is committed to delivering outstanding client experiences.

Responsibilities

• Manage and maintain client accounts with accuracy and professionalism

• Serve as the primary liaison between clients and internal operations teams

• Monitor shipments, orders, and service requests to ensure timely fulfillment

• Address client inquiries and resolve concerns efficiently

• Prepare reports, account updates, and performance summaries

• Identify opportunities to enhance service quality and client satisfaction

• Collaborate with logistics, operations, and finance teams to ensure seamless coordination

• Maintain detailed records of communications and transactions

Qualifications

• Strong communication and interpersonal skills

• Excellent organizational and time-management abilities

• Detail-oriented with strong analytical and problem-solving skills

• Ability to multitask and prioritize in a deadline-driven environment

• Professional demeanor with a customer-first mindset

• Proficiency in Microsoft Office and general CRM systems

• Strong written and verbal communication skills

Additional Information

• Competitive salary: $54,000 – $59,000 per year

• Opportunities for professional growth and internal advancement

• Comprehensive training and skill development programs

• Supportive and collaborative team environment

• Stable, full-time employment with long-term career potential

• Exposure to dynamic logistics and supply chain operations