Key Account Customer Success Associate_Chineses Vertical

<p class="p1"><strong>Chowbus</strong> is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.</p> <p>The <strong>Key Account Customer Success Manager (KACSM) </strong>is responsible for building and maintaining long-term relationships with key enterprise clients, ensuring they fully leverage the company’s POS solutions to maximize business value. This role supports clients through POS system and feature demonstrations, evaluates solution fit based on operational needs, and guides restaurant locations through onboarding and implementation. The KACSM works cross-functionally with Sales, Product, Technical, and Support teams to deliver a seamless customer experience, drive client satisfaction, and support long-term business success. This position primarily operates in a standard office environment with extended computer use and may require occasional additional hours or on-site visits to key merchant locations.&nbsp;</p> <h3><strong>Client Relationship Management</strong></h3> <ul> <li>Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams.</li> <li>Gain a deep understanding of clients’ business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction.</li> <li>Identify upsell and upgrade opportunities within existing accounts to expand product adoption and increase customer value.</li> <li>Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow.</li> </ul> <h3><strong>Product Demos and Implementation</strong></h3> <ul> <li>Assist large clients in completing POS product demos, ensuring they fully understand system capabilities and solution fit for their operational needs.</li> <li>Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness.</li> </ul> <h3><strong>Problem Solving and Support</strong></h3> <ul> <li>Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions.&