Director, Data Center Operations

Key Responsibilities
Data Center Site Portfolio Management:
-Data Center country leader and typically has responsibility for one or more sites & teams in a region.  

Performance Monitoring and Analysis:
-Sets strategic direction for data center operations performance monitoring, collaborates with executive leadership.
-Defines strategic direction for network performance evaluation, collaborates with executive leadership.
-Establishes strategic direction for analysis of physical, power, and cooling capacity, in collaboration with executive leadership.
-Defines the strategic direction for continuous improvement, collaborates with executive leadership to achieve KPIs and objectives.

Issue Management and Automation:
-Oversees all aspects of support for escalated complex technical issues across multiple data centers.
-Defines and enforces strategies for issue triage, leveraging advanced automation, scheduling, and monitoring tools.
-Identifies, documents, and standardizes issues, processes, and solutions, ensuring the data center knowledge base is comprehensive, accurate, and strategically aligned with department goals.
-Oversees the implementation of strategy for incident or crisis management protocols in alignment with business continuity plans.
-Establishes best practices for conducting Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.

Data Center Expansion Support:
-Sets the strategic direction and oversees the entire process of new region builds and expansion activities, both onsite and remotely.
-Acts as the primary liaison with senior project teams and data center engineering leadership, organizing resources and ensuring strategic timelines and long-term capacity needs are effectively managed for all expansion projects and site builds.
-Collaborates at the highest level with project teams to ensure the delivery of world-class standards across all expansion projects and site builds.

Installation and Maintenance:
-Directs all aspects of installations, repairs, inventory management, and logistics tasks across several data centers.
-Establishes standards and best practices for component replacements and upgrades.
-Advises on and manages large-scale purchases or upgrades for data centers.
-Ensures implementation of proactive maintenance and lifecycle management strategies of the Data Center facilities with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).

Core Responsibilities
Planning & Execution:
-Oversees and guides multiple teams on managing complex projects or initiatives, monitoring timelines, deliverables, and budgets when applicable to ensure strategic objectives are met. Serves as a role model for appropriately delegating work, setting priorities, and ensuring alignment with business needs. Coaches others on adjusting resources or project timelines in anticipation of business changes.
Collaboration & Partnership:
-Role models leading cross-functional collaborative efforts to ensure alignment of expectations and strategic objectives. Empowers team to build and maintain partnerships with b