Energy Operations Administrative Support Specialist

Description

ALCIVIA is growing and looking to add a full-time Energy Operations Administrative Support Specialist at either our Cottage Grove, WI location or our Durand, WI location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.

Available Work Locations:

1. Cottage Grove: 1401 Landmark Drive, Cottage Grove, WI 53527.
2. Durand: 5453 Cooperative Lane, Durand, WI 54736.Pay Type: Hourly Rate, bi-weekly.

Work Setting: In-Office.

Work Schedule: Monday - Friday, 8:00am to 4:30pm.

Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.

• Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
• 401K company match up to 6% and 100% vested day one.
• Paid Parental Leave.
• Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
• 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
• Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
• Company Clothing Annual Allowance.

ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/

• Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak
• Visit our Company Social Media Accounts: Facebook and LinkedIn.

Energy Operations Administrative Support Specialist Essential Responsibilities:

The Energy Operations Administrative Support Specialist will provide outstanding service to ALCIVIA customers internally and externally. This person will lead the energy dispatch which will include routing drivers and establishing new routes.

• Provide outstanding service for all customers including on the phone and in-person.
• Lead for energy dispatch, Dispatch includes routing for drivers and new routes implementation, Work with drivers to improve route efficiency.
• Work collaboratively with the Energy Customer Solutions Manager and Energy Operations Managers.
• Be the subject matter expert on tank files, and general Energy Administrative duties.
• Working closely with Energy operations management to support and drive administrative training for drivers and service technicians.
• Administrative contact support for drivers and service technicians.
• Working closely with Energy Customer Solutions Manager and accounting team to identify process deficiencies and implement pross improvements.
• Work closely with credit department to resolve customer disputes.
• Notify management regarding important service issues or customer concerns.
• Support tank monitor program and work closely with Energy Customer Solutions Manager.
• Work to train the Energy Operations Team on dispatch to ensure coverage and backup as needed.
• Support cross-divisional collaboration.
• Help in other areas of the business as bandwidth allows.
• Other duties as assigned.

Requirements

Energy Operations Administrative Support Specialist Required Skills & Qualifications:

• Associates or Bachelors Degree in agriculture, business or related field or agriculture experience preferred.
• Previous Customer Service experience is required.
• Great customer service skills.
• Strong computer and technology skills.
• Maintain positive, poised, and professional attitude and appearance.
• Professional verbal and written communication skills.
• Sales and service focused mindset.
• Work well independently and with a team.
• Good business acumen.
• Understanding of purchase receipts, invoicing, and accounting.
• Open to continuous learning and improvement opportunities.
• Safety first mindset.

Find your place in a positive, supportive atmosphere where o