Manager, Pharmacy Operations – Product Strategy and Retail Pharmacy Core Processes

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Job Purpose and Summary:

Bring your heart to CVS Health- Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Store Operations strives to maintain industry-leading prescription fulfillment processes and tools in our pharmacies across the country.

As a Retail Pharmacy Operations – Product Strategy and Retail Pharmacy Core Processes, Manager, you will be responsible for supporting our customers and pharmacy teams as well as driving strategy and process innovation across multiple key pharmacy workflow areas. Specific areas of focus will be inventory processes, reimagining how our pharmacy colleagues credential within workflow, and drug product information within our fulfillment system. The ideal candidate will have a strong background in pharmacy operations, customer service, and technology integration.

Your scope of responsibilities will more specifically include the following:

• Design, test and learn, and implement new initiatives / product enhancements that will improve the pharmacy store colleague experiences and address customer needs
• Collaborate with cross-functional teams, including IT, digital teams, other pharmacy operation teams, and other stakeholders to deliver high-impact solutions
• Lead across all phases of new product development, ranging from initial business case development through launching solutions to our customers and colleagues.
• Develop and prioritize a robust backlog of opportunities to improve product area and inform strategic roadmap (including in-store observations, collecting field feedback, analyzing opportunities value cases, competitor analysis, etc.)
• Support our pharmacy colleagues and core retail business via monitoring and addressing tickets raised by our pharmacy colleagues as well as monitoring internal reporting related to inventory processes and drug product management.

This position requires strong analytical and operational skills, including the ability to understand and simplify complex systems and processes, and the ability to quickly develop insights to inform a broader strategic roadmap. You will independently interact with and influence a wide range of senior cross-functional partners and need to demonstrate a proven track record of delivering results.

Primary Job Duties & Responsibilities:

Strategic Planning – 25%

• Leads, across all phases of new product development, ranging from initial business case development through launching solutions to our customers and colleagues.
• Develops and prioritizes a robust backlog of opportunities to improve product area and inform strategic roadmap (including in-store observations, collecting field feedback, analyzing opportunities value cases, competitor analysis, etc.)
• Facilitates the creation of field facing materials with cross-functional Communications partnership for key touchpoints such as:
  • Sr Leader Field meetings
  • Leadership conferences
  • Quarterly field calls

• Partners with Senior Manager to communicate plans, risks, and opportunities from working team up to executive leadership.
• Supports the Senior Manager in developing an effective communication strategy for alerting both internal and external leaders of anticipated changes, partnering with communication as needed  

Delivers Results – 20%

• Continually evaluates performance against category KPIs and identifies o