Direct Wage - Customer Service Technician

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

• Social Security Number
• Date of Birth
• Age
• Citizenship Status
• Gender
• Ethnicity/Race
• Marital Status
• Applicant Photos
   

* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Continuing, Professional and Workforce Education - State

General Statement of Job

The Customer Service Technician interacts with the public and College employees and performs a wide variety of customer service and office support functions including responding to inquiries and providing general information and assistance to the public and College employees regarding the Continuing, Professional, and Workforce Education programs.

Specific Duties and Responsibilities

Essential Functions:

• Provides a positive, friendly, and knowledgeable impression of the College, interacts with the public and College employees and provides exceptional customer service.

• Performs a wide variety of customer service and office support functions including responding to inquiries and providing general information and assistance to the public and

• College employees regarding the Continuing, Professional, and Workforce Education programs.

• Manages front reception area.

• Assists with recruitment and mails out brochures and flyers in response to inquiries.

• Registers students for courses and verifies payments have been made when applicable.

• Creates and updates student database.

• Maintains course schedule for class status; provides status to instructors/students.

• Accepts payments for courses as applicable, logs money orders and routes payments to Cashier’s Office for processing.

• Cancels classes as appropriate; notifies instructors/students and drops students from the enterprise system.

• Prepares instructional packets for instructors; prepares copies; arranges for supplies.

• Produces certificates of completion for students.

• Creates, distributes and collects course packets.

• Collects student grades and enters when needed.

• Assists departmental staff with marketing and data retrieval.

• Supports college and community events including, but not limited to, attending and serving as host at the sign-in table and assisting with setup and tear down, as needed.

• Performs other duties as assigned.

Required Education and Experience

To qualify, one of the following must be met:

• College Certificate

• A minimum of 30 earned college hours

• High School Diploma/GED and one (1) year of directly related experience

At least six (6) months of customer service experience, required. Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.

• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoin