Patient Experience Specialist (0007F, 0002X)

Job DetailsJob Location: Montrose, CO 81401Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.50 - $21.05 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Health CarePatient Experience Specialist - Full Time – Montrose Outpatient- Montrose, CO

Position Summary: The Patient Experience Specialist is responsible for providing exceptional front line customer service to Axis Health System (Axis Health System) patients, staff and all others contacting Axis Health System by performing a variety of administrative tasks in different areas of the clinic. The Patient Experience Specialist is the first point of contact through various mediums including in person, on the phone, and through electronic communications. 

The Patient Experience Specialist facilitates the patients’ process at the health center from their arrival to their departure and ensures that the organization’s commitment to whole person, individualized care is evident in each patient’s experience. The essential duties performed depend greatly on specific location and clinic services including primary care, oral healthcare, and behavioral health services.

Qualifications: Our ideal candidate for our Patient Experience Specialist position will have their high school degree and at least one year in Customer Service. Previous work experience in a medical or dental clinic preferred.

 Keywords: Front Desk, Receptionist, Administrative, Healthcare

Salary:   Starting pay is $18.50 – $21.05 per hour which includes a $1.00 locale differential at our Montrose worksites and considers preferred experience and preferred education described above.

Typical responsibilities include, but are not limited to:

Provides coverage for designated clinics and/or offices throughout the Axis Health System regions.
Provides greeting, check-in, demographic data entry, payment collection and completion of all necessary paperwork for patients.
Responsible for overall patient registration, distributing enrollment packets, patient screenings, payment collection, scanning records, and creating new charts.
Ensures insurance information is entered correctly into Electronic Health Record (EHR) and Sliding Fee processes are adhered to including fee collection and insurance verification.
Maintains a positive and cooperative attitude in dealing with patients, co-workers, and supervisor. Willingness to provide exceptional customer service with ability to look for improved ways to serve patients and create efficiencies.

Full-Time Benefits:

Medical (HDHP or PPO)
Health Savings Account


Dental
Flexible Spending Account


Vision
Dependent Care Account


Life Insurance
Short Term Disability


Pet Insurance
Long Term Disability


401k offering up to 4% match
College Invest plans


Annual Wellness Benefits
Professional development benefits


(3) weeks of All Paid Leave (APL) for first 2 years with full-time employment.
Personal Days


(9) Company Paid Holidays
Loan Repayment Programs

Physical demands: Employee must occasionally lift and/or move up to 15 pounds. Employee is frequently required to walk, sit, stand, or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between Axis Health System locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. Axis Health System may make reasonable accommodations to enable individuals with disabilities to perform the essential functions. 

Required Skills:

Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
Ability to communicate job-related information to individuals and small groups.
Ability to work independently with minimal supervision; plan own work schedule effectively and multi-task and prioritize in a fast-paced setting.
Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
Ability to concentrate in sometimes hectic and stressful settings.
Ability to read and understand written materials.
Ability to absorb and understand complicated insurance benefits information and work with patient to resolve authorization issues
Must regard work as confidential.
Knowledge of dental and medical terminology.
Professional work ethic
Must have current driver’s license,