Sr. Specialist, Proposal Operations Support

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We are seeking a Sr. Specialist, Proposal Operations Support to support our Business Operations team with a dedicated focus on Proposal Operations. This role supports high-impact, time-sensitive proposal efforts and requires the ability to operate effectively in a fast-paced, evolving environment. The ideal candidate brings a strong process-improvement mindset, advanced Microsoft Excel skills, and exceptional organizational discipline to manage multiple deadlines and deliverables. Prior experience in proposal development or proposal operations is strongly preferred. Success in this role relies on adaptability, attention to detail, and a consistently positive, collaborative approach that supports cross-functional partners and continuous improvement initiatives.

Job Description

Core Responsibilities

• Support Proposal Operations and broader Business Operations teams by coordinating, tracking, and managing proposal-related activities, deliverables, and timelines in a fast-paced environment.

• Own and maintain proposal operations reporting and tracking tools, leveraging advanced Microsoft Excel capabilities to monitor workload, deadlines, compliance requirements, and operational metrics.

• Coordinate recurring operational reporting (weekly/monthly), including analysis of proposal activity, cycle times, capacity, and process effectiveness; recommend enhancements to tools, templates, and workflows to drive efficiency and consistency.

• Support proposal development efforts by organizing inputs, tracking approvals, managing version control, and ensuring deadlines and submission requirements are met.

• Generate operational summaries, dashboards, and ad-hoc analyses for leadership to support decision-making, prioritization, and continuous improvement initiatives.

• Document and improve proposal operations processes, identifying gaps, bottlenecks, and opportunities for standardization and automation.

• Collaborate cross-functionally with Sales, Product, Legal, Finance, and other stakeholders to support proposal execution and resolve issues impacting timelines or deliverables.

• Exercise independent judgment and discretion in managing priorities, resolving operational issues, and recommending process improvements.

• Demonstrate strong organizational skills, attention to detail, and a disciplined approach to managing multiple concurrent requests and deadlines.

• Maintain regular, consistent, and punctual attendance; flexibility may be required to support critical proposal deadlines, including variable schedules or overtime as needed.

• Perform other duties and responsibilities as assigned in support of Proposal Operations and Business Operations objectives.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Operati