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CSBB Business Management Program Manager

Truist
United Statesfull_timeVerifiedPosted 30 Jul 2025

About the role

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This role must sit in Charlotte and work an office centric schedule. Travel will be required in this role.

This high impact role sits at the intersection of strategic execution and operational excellence responsible for managing a portfolio of marquee programs on behalf of the Chief Consumer & Small Business Banking Officer with financial management responsibilities for multi-million-dollar budgets and delivering support to Executive leadership. Will routinely partner with key stakeholders including the Office of the CEO, the Wholesale Banking Executive Office, and the business management teams across CSBB. This role may be an individual contributor or may lead a small team.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

1.    Program & Portfolio Management: Lead and coordinate a portfolio of CSBB events and strategic programs from inception to completion, ensuring alignment with the strategic vision, business goals, timelines, and budget constraints.
2.    Project Execution: Develop and manage detailed project plans for individual projects, events and/or initiatives within the portfolio, including scope, timelines, milestones, dependencies and budget.
3.    Financial Management: Manage and track multi-million-dollar budgets across programs and/or events, including forecasting, spend reconciliation, and value tracking.
4.    Executive Support: Provide strategic and operational support to Executive leaders, including the preparation of Executive presentations, communications, meeting materials and external engagements.
5.    Cross-functional Collaboration: Work across business units, support functions and partners to ensure seamless coordination, communication and execution.
6.    Executive Reporting: Deliver high-quality updates, performance insights and/or dashboards for senior leadership audiences to accelerate decision-making.
7.    Leadership: Serve as an extension of the Office of CSBB demonstrating strong leadership, sound judgment, and poise under pressure while driving high-visibility initiatives and representing executive priorities with professionalism and precision.
8.    Ad-hoc Initiatives: Support special projects and high priority initiatives as assigned. 
9.    Travel: Role may travel up to 50% of the time.


QUALIFICATIONS
Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience. 
2.    7+ years of experience in business management, consulting, project/program management, communications and/or a process improvement related role.
3.    Strong skills and experience in effective stakeholder management, issue resolution, influencing, negotiations and managing to stringent timelines for program and project deliverables.
4.    Demonstrated leadership in the implementation of complex programs, projects and initiatives
5.    Advanced proficiency with MS Office tools, especially Excel, PowerPoint, and Word. 
6.    Sense of urgency and ability to multi-task and manage competing proje

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