Service Coordinator - Hospital Care At Home (HCAH)

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Service Coordinator - Hospital Care At Home (HCAH)

                        

Location

Vero Beach

                    

Facility

Indian River Hospital

                     

Department

Care at Home-Weston Hospital

                      

Job Code

001583

                     

Shift

Nights

                       

Schedule

10:00pm-6:00am

                       

Job Summary

                         

Job Details

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.     

 

As a HCAH Service Coordinator, you will interact with nurses in the command center to assist in appointment scheduling within the external service network and coordinating externally with partners. In this position, you will work in a fast-paced environment alongside a strongly bonded family of staff. As the team grows, you will have the opportunity to pursue leadership opportunities across the hospital network. You also gain a unique avenue into ensuring quality patient care, helping caregivers meet them in the comfort of their own homes.  

 

A caregiver in this position works 5 nights per week from 10:00PM – 6:00AM.  

 

A caregiver who excels in this role will:  

• Collaborate between physician offices, patients and clinical/non-clinical departments to ensure a seamless model of access and care benefiting patients, physicians and family members. 

• Coordinate, schedule, dispatch, monitor trends, manage, track and report with respect to the delivery and performance of Acute Rapid Response Services as ordered by HCAH Command Center Providers.  

• Ensure equipment delivery, installation and deinstallation. 

• Coordinate lab tests ordered by HCAH Command Center Providers and supply delivery from order to service fulfillment. 

• Provide information and trend to the care team to identify and resolve barriers to patients plans of care. 

• Work with patients and families to schedule ordered services. 

• Collaborate and communicate with HCAH Command Center Providers, Patients, MHG Contracted and Cleveland Clinic Florida Home Providers and out-of-home service providers to schedule the delivery of services, equipment and/or supplies, schedule necessary transportation and confirm the delivery of services, equipment and/or supplies. 

• Assess satisfaction and/or address concerns or complaints to managers and provide administrative and logistical support. 

• Question pol