Senior Business Systems Analyst, Digital Customer Experience (Remote)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We’ve launched our journey towards becoming an increasingly digital organization leveraging the latest customer experience technologies to decrease customer effort and increase efficiency. This is an excellent opportunity to come be a part of the Digital Customer Experience Team (DCX) where you will feel your impact and help shape Axon’s future success in a very visible way.

Your primary role will be to help take Axon’s customer facing platforms to the next level. You will work alongside other business systems analysts and developers in Axon’s Digital Customer Experience team to support the transformation of Axon’s B2B Support Portal, MyAxon. You will be recognized as the MyAxon technical subject matter expert (SME) and work closely with stakeholders to build new key features and fix bugs for these important customer platforms.

What You’ll Do 

Location: Remotely from USA OR Onsite at our Scottsdale, Arizona office OR Onsite at our Seattle, Washington office
Reports to: Director, Digital Customer Experience

• Manage technical operations for MyAxon (Axon’s B2B Support Portal) including the front-end and the back-end system processes and data.
• Provide second-tier technical support for MyAxon. Interact with vendors to troubleshoot issues as needed.
• Serve as the primary data administrator for MyAxon including managing users, roles, and data feeds from and to other internal sources.
• Monitor for reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
• Build and prepare reports on MyAxon utilization and identify potential future growth opportunities.
• Assist in technical research and development to enable continuing innovation of MyAxon. Work closely with internal stakeholders to identify opportunities to enhance customer experience.
• Conduct periodic access reviews and penetration testing to meet security and audit requirements.
• Provide training and support to internal users.

What You Bring

• 3+ years experience in a systems administration or development role.
• 1+ years experience in Salesforce administration or development working with custom objects, automations (APEX / Flow), and integrations.
• Knowledge of database software or relational database theory and able to query using SQL, SOQL, or similar.
• Ability to explain technical concepts to non-technical personnel.
• Tableau, Power BI, or Python report building experience.
• Extreme attention to detail and accuracy.

Preferred Skills / Experience

• Bachelors degree in MIS, CIS, CS, or related field.
• Prior experience with programmatic development using APEX, LWC, HTML, CSS, Javascript, RESTful APIs, React, Angular, NextJS, NodeJS.
• Prior experience with Git or Github.
• Prior experience with Burpsuite or other web application security tools.
• Salesforce Certified Administrator and other Salesforce certifications.

 

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 98,000 in the lowest geographic market and USD 163,000 in the highest geographic market. The on target earnings range for this role is between USD 112,000 in the lowest geographic market and USD 200,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these fac