Educational Services Manager

Job DetailsJob Location: APCH Main Building - Los Angeles, CA 90011Position Type: Full TimeSalary Range: $29.00 - $32.00 HourlyJob Title: Educational Services Manager
Department: Learning and Career Development
Reports to: Associate Director of Learning and Career Development
Direct Reports: ELA/Writing Coordinator, Math/Science Coordinator, Teen Learning and Enrichment Coordinator
FLSA Status/Hours: 40 hours/week
Classification: Essential-Onsite

ABOUT US

At A Place Called Home (APCH), we envision a world where your zip code does not determine your future; where all children have the opportunity to find happiness and success in life. For 30 years, we have served our community — inspiring, encouraging, and supporting the young people in South Los Angeles to achieve social, emotional, and economic success. APCH operates a dynamic, non-profit youth and community center in South Central Los Angeles, providing year-round programs and services for over 750 youth in the arts, higher education, career readiness, mentoring, sports, urban agriculture, counseling, and case management. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to support youth to stay in school, pursue higher education, enter and succeed in the workforce, and become active community members capable of making positive change in the world in which they live

SUMMARY

The Educational Services Manager, under the direction of the Associate Director of Learning and Career Development, ensures day-to-day operations, academic programming, and member support are managed effectively within the Educational Services program. Working closely with Workforce Readiness, Mentoring, and Higher Education teams, the Manager ensures that academic interventions, assessments, and program support are provided seamlessly, empowering members to succeed from elementary through college.

Essential Duties and Responsibilities

Programmatic Responsibilities

Oversee cross-content homework support and supervise: mathematics, sciences, and english language arts programming.
Develop, maintain, and implement systems to collect academic data, track member performance, and provide feedback to improve instructional quality and outcomes for members.
Support instructors with instructional strategies that address diverse learning needs, including English language learners and members with IEPs.
Coordinate curriculum development, lesson planning, and classroom observation to ensure quality instructional delivery.
Provide instructional support as needed, including acting as a substitute instructor.
Manage and supervise members during program hours, special events, field trips, and summer camp.
Collaborate with Workforce Readiness, Mentoring, and Higher Education teams in joint planning sessions to align academic support with career readiness and higher education goals, facilitating seamless member transitions through educational stages.

Academic Persistence and Outcome Tracking

Establish and monitor specific academic success metrics, including attendance, retention, and performance targets, and provide regular reports to the Associate Director.
Create individualized academic support plans in partnership with department staff for members facing academic challenges.
Conduct regular analysis of member performance data to identify and address trends, ensuring continuous improvement in member support strategies.
Integrate feedback from members to adapt and refine programming, ensuring the department remains responsive to member needs and interests.

Administrative Responsibilities

Assist the Associate Director with departmental budgeting, purchasing, and program reporting.
Oversee data tracking for attendance, member engagement metrics, and academic progress.
Participate in hiring, training, and supervision of staff, interns, and volunteers.
Ensure timely updates of the APCH Library, including management of literacy initiatives such as reading clubs and book giveaways.
Coordinate special initiatives and programming (e.g., STEM, literacy events) to enhance academic offerings and align with department goals.

Partnerships and Collaboration

Build partnerships with local schools and community organizations to support member success, secure educational resources, and enhance program offerings; including but not limited to teaching residents, angeleno corps, etc. .
Communicate with parents, guardians, and partner organizations regarding member progress and academic support, establishing regular channels of engagement like family education nights and monthly newsletters.
Partner with departments (e.g., Dance, Athletics, Peer Mentoring) to integrate academic support for members involved in cross-departmental programs.
Collaborate with the Workforce Readiness, Higher Education, and Mentoring departments to align academic programming with member re