Business Operations Advisor

Job Description

The Business Operations Advisor provides operational, analytical, and coordination support to the Health Plan Governance & Performance Management (G&PM) team. This role supports the day-to-day execution of performance routines, initiative tracking, meeting preparation, reporting consolidation, and cross functional follow-up. The Advisor will help to ensure leaders have timely, accurate visibility into Health Plan initiatives, operational performance, and emerging issues.

What You'll Do

Business Planning 

• Facilitate planning of strategic goals and development of departmental/divisional operational plans. 

• Coordinate, plan and facilitate various departmental/divisional events (i.e. Departmental Summits, All Hands Meetings, Leadership Planning Sessions, staff meetings) to make them more effective, purposeful and outcomes based. 

• Aid in the adoption of standard operating procedures and processes for the department and assist with the communication and education of new SOPs outside of the department.  

• Lead change management work to support business and process improvements and overall departmental/divisional effectiveness. 

• Ensure meeting followups and action items are clearly documented and tracked to completion 

Project Coordination 

• Handle special projects for the department/division/segment as assigned.  Possible duties could include: 

• Assist in the evaluation of potential opportunities to reduce costs/improve efficiencies 

• Lead  the review and evaluation of best or next practice opportunities for potential adoption 

• Review industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization. 

• Track initiatives/projects for the department/division/segment and may create presentations of initiative/project progress for varied audiences, which may include  Senior Leadership. 

• Assist with updates to governance calendars, workflows, and timelines. 

Data Analysis/Reporting 

• Consolidate and standardize data analysis and reporting for relevant business operations. 

• Track goal progress, including data collection and analysis of key performance metrics (KPIs) 

• Consolidate inputs into standardized templates for leadership reviews (QBRs, MBRs, scorecards). 

• Prepare draft slides and summaries for review by senior team members. 

• Validate data accuracy by comparing inputs across sources and escalating discrepancies 

Business Partnerships 

• Support the preparation and coordination of Health Plan reviews and planning sessions 

• Accompany leaders to internal and/or external partnership meetings, and capture discussions for follow-up 

• Prepare input for Annual Report, CEO/Board reports, and other marketing/communication opportunities with a focus on partnering to deliver communications that are relevant and oriented to specific business partnerships both internal and external.  

• Provide support for leadership’s public speaking engagements and/or industry Board and Committee meetings.