PUBLIC SAFETY PERSONNEL RETIREMENT SYSTEM

Honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state.

RETIREMENT SPECIALIST SUPERVISOR

Job Location:

Address:  3010 E. Camelback Rd. Suite #200
Phoenix, AZ  85016

Salary: $47, 564 - $77,500 

Grade: 22

Closing Date: January 26, 2026

Job Summary:

Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state. At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees and is nationally recognized for its administrative and pension management excellence. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit www.psprs.com to learn more about our agency.

JOB SUMMARY:

The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for the position of Retirement Specialist Supervisor. The Retirement Specialist Supervisor provides support and guidance to active member specialists: regarding complex or unusual contribution reporting and adjustment issues, analyzing situations requiring special consideration and recommend appropriate courses of action; coordinates with external stakeholders to manage and oversee the disability determination process; develops, coordinates, and expands educational and training initiatives for members, employers, and local boards to promote understanding of policies, procedures, and compliance requirements. Reviews work of subordinates for accuracy, compliance, and completeness, providing feedback and corrective guidance s needed; monitors performance metrics and establish methods to measure progress, identify trends, and address areas requiring improvement; mentor and coach department personnel, fostering professional development and a culture of accountability, continuous improvement, and high performance. Ensure departmental directives, policies, and procedures are followed; monitor timeliness and service-level goals; and address emerging issues in the absence of the department manager.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Responsible for training staff in departmental processes. This includes:
  • Instructions on membership forms, change forms, and contribution processes.
  • Established methods to measure progress and focus on areas of need.
  • Mentor department personnel provide coaching that will instill in each staff member with a goal toward self-improvement.
    
• Prioritize and distribute workload. This includes:
  • All membership and change forms, contribution research and adjustments, and any other assignments deemed necessary by the department manager.
• Respond to all members, employers, and local boards concerns via phone, e-mail, and walk-in. Inquiries may include:
  • Contribution concerns, website navigation, and plan statutes.
  • Ans