2X10 Customer Service Representative (Sat. & Sun., 20hrs./wk)

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We’re seeking enthusiastic and reliable part-time Customer Service Representatives to support inbound projects during Saturday and Sunday shifts. In this role, you’ll assist customers by handling inquiries, resolving basic technical issues, and providing product and process support all while representing some of the world’s most well-known brands with professionalism and care.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions.  This role requires you to interact with hundreds of customers across the country each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Respond to inbound and outbound customer contacts in a courteous and timely manner
• Listen actively to understand customer needs and provide effective solutions
• Use internal systems to research and resolve issues, coordinating with other departments as needed
• Follow client-specific procedures and maintain a professional demeanor at all times
• Accurately document customer interactions and process claims
• Use knowledge bases and training materials to answer questions confidently
• Escalate complex issues to the appropriate team members when necessary
• Strive for first-call resolution through effective problem-solving
• Stay current on program updates by attending training sessions and reviewing materials
• Meet attendance and scheduling expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning your training knowledge into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type at least 20 words per minute
• Basic proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with the Windows operating system
• Dependable and punctual with strong time management skills
• Ability to troubleshoot and follow up on customer concerns
• Customer-focused mindset: empathetic, patient, and responsive
• Ability to multitask and work independently in a fast-paced environment
• Team-oriented with strong interpersonal skills

 

Preferred (Not Required)

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles
• Experience in a contact center or government-related work environment

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employme