Business and Client Services Internal Communications Leader

Company:

Description:

The Business and Client Services (BCS) Internal Communications Leader will play a pivotal leadership role in shaping and executing the internal communications strategy for BCS – a global team of over 30,000 colleagues across our Businesses and our Technology function.

This leader will have substantial experience advising senior executives and leadership teams on positioning and communicating a wide range of topics, strategic campaigns, change management communications, and employee engagement initiatives.

This senior-level executive will utilize innovative and creative communication methods to engage BCS colleagues, foster a strong sense of community, and promote collaboration throughout the organization. The ideal candidate will possess a deep understanding of internal communications best practices, a passion for storytelling, and the ability to drive engagement through strategic initiatives that support the delivery of the BCS strategy.

The Business and Client Services (BCS) Internal Communications Leader serves as both a strategic and trusted advisor, as well as an experienced manager and mentor. The candidate has a proven track record of counseling senior management on a wide range of issues.

This leader will act as an effective and impactful communications advisor on strategic priorities, messaging and channel strategy, serving as a creative thought partner to BCS leaders and other key stakeholders to ensure a cohesive internal communications strategy.

This leader will lead and work with a global team of communicators to develop and execute strategic communication strategies, ensuring alignment with Marsh McLennan and BCS strategy, fostering employee engagement, and delivering impactful messaging across various channels.

There is a requirement to work from our NYC office at least three days per week.

We will count on you to:

• Design and implement a comprehensive internal communications strategy that aligns with BCS goals and objectives.
• Collaborate with senior leadership to ensure messaging is consistent, clear, and impactful across all communication channels.
• Develop innovative programs and campaigns to enhance colleague engagement and foster a sense of belonging within the BCS community.
• Develop a channel strategy and message ownership framework that is fit for purpose for BCS - utilize a range of channels to disseminate information and encourage two-way communication.
• Deliver on the creation of high-quality content and assets across a range of mediums that resonate with BCS colleagues and highlight key initiatives, achievements, and updates.
• Establish metrics to evaluate the effectiveness of internal communications initiatives and make data-driven recommendations for improvement.
• Conduct regular surveys and feedback sessions to gauge colleague sentiment and adjust strategies accordingly.
• Partner with cross-functional teams, including HR, Marketing, and IT, to ensure cohesive messaging and support for organizational initiatives
• Act as a trusted advisor to senior leadership on internal communications best practices and emerging trends.
• Lead and mentor a global team of internal communications professionals. 
• Provide guidance and support to team members, fostering a collaborative and high-performing environment. 
• Build strong relationships with internal stakeholders, including senior leadership and other departments. 

What you need to have:  

• A Bachelor's Degree
• A minimum of 15 years of experience in strategic communications, working in global, matrixed organizations, advising senior leaders on complex communication strategies with a track record of delivering solid, measurable results

What makes you stand out:

• Excellent writing and communication skills, with experience managing a suite of internal communications channels, including emerging communication and collaboration technologies
• Knowledge of core internal communications, change management and employee engagement strategies
• Excellent leadership skills (i.e., organizing, planning, problem-solving and decision-making) necessary for effective management
• Well-developed and professional interpersonal skills; ability to interact effectively with people at all organizational levels of the firm
• Strong emotional intelligence and resiliency, effectively recognizing and managing personal and team emotions, facilitating constructive communication, and maintaining composure under pressure, thereby enhancing team dynamics and driving organizational succe