Collections Officer II/Senior Collections Officer

Hourly Range
Collections Officer II: $22.36 - $27.93
Senior Collections Officer: $25.43 - $31.76
Exact compensation may vary based on skill, experience and location.

COLLECTIONS OFFICER II

POSITION PURPOSE
Responsible for contacting assigned members who are past due or over limit on their loans to make satisfactory payment arrangements. Work with members to achieve credit-worthy status by offering appropriate workout solutions to fit members’ specific needs. Perform skip-tracing duties on assigned accounts. Recommend and prepare accounts for repossession and legal action.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Maintain a thorough understanding of the Fair Debt Collection Practices Act, as well as state and federal regulations pertaining to collections.
• Contact assigned past-due or over-limit accounts to set up adequate payment arrangements.
• Recommend and prepare accounts for repossession and legal action and submit to Senior Collections Officer or WTL for approval.
• Recommend accounts for cancellation of lines of credit and credit union services to Senior Collections Officer or WTL.
• Discuss reasons for delinquency with members to determine if there is a viable solution and recommend appropriate workout solutions.
• Meet assigned goals over a twelve-month period.
• Perform skip-tracing duties.
• Review accounts to determine that delinquency was not caused by Credit Union error.
• Verify that member contact information is accurate and reason for delinquency has been updated.
• Maintain knowledge of rules that apply to each collateral code.
• Prepare and mail late notice, co-maker, and share loan letters.
• Other duties, as assigned

QUALIFICATIONS

Education/Certification:
High school diploma or general education degree (GED); or one to three years of related experience and/or training; or an equivalent combination of education and experience.

Experience Required:          
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills/Abilities:

• Ability to demonstrate professional communication skills.
• Ability to speak clearly and forcefully.
• Ability to work well individually and in a team setting.
• Thorough understanding of consumer financial services and collecting bad debt.
• Ability to use good business judgment.
• Ability to resolve most member complaints prior to escalation.
• Ability to use a personal computer, with emphasis on Microsoft Word, 10key, adding machine, and other related equipment.
• Thorough understanding of Temenos, Accurint, DNA, and any other applicable SAFE Credit Union programs.
• Good understanding of qualifications for SAFE’s workout programs.

SENIOR COLLECTIONS OFFICER

POSITION PURPOSE
Responsible for contacting assigned members who are past due or over limit to make satisfactory payment arrangements. Work with members to achieve credit-worthy status by offering appropriate workout solutions. Assign accounts for repossession and legal action. Assist in training new and existing Collections staff. Ensure SAFE is in compliance with Fair Debt Collection Practices and all state and federal regulations pertaining to collections.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Maintain expert knowledge of Fair Debt Collection and all applicable state and federal guidelines pertaining to collections, keeping track of legislation changes.
• Contact and collect on assigned past due and over limit accounts to make adequate payment arrangements.
• Resolve member issues related to collections.
• Assign and approve accounts for repossession and legal action.
• Assign and approve accounts for cancellation of credit limit and Credit Union services.
• Meet assigned goals over a twelve-month period.
• Assist in the maintenance of the online collection system.
• Discuss reasons for delinquency with members to determine viable workout solutions.
• Provide training to new and existing Collections staff.
• Recommend, prepare, and assign loans for charge-off.
• Reconcile appropriate general ledger accounts.
• Prepare assigned collection reports.
• Prepare and mail late notices, co-maker, and share loan letters.
• Assist in weekly