SVP, Business Performance – Property & Casualty

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Please Note: This position is open to working remotely in the United States.

Job Description Summary

If you love a high paced environment with a tremendous opportunity to create change in building a world class organization, this might be the job for you. This is an exciting opportunity to work collaboratively with the President of the Property and Casualty organization, the Property Casualty Cabinet, and enterprise leadership to oversee key profitability initiatives, all aligned with driving the vision of being a World Class Underwriting Company. Additionally, this role will focus on capability driven performance, improving efficiencies, reducing expenses, and optimizing processes and governance across customer operations to include key functions such as underwriting, distribution, services and claims.

We will count on you to lead key initiatives that enhance underwriting performance across the property and casualty portfolio. You will be responsible for shaping strategy, building capabilities, driving execution discipline, and fostering a performance-driven culture to strengthen service offerings and deliver business outcomes beyond process compliance.

Job Description

Additional responsibilities include, but are not limited to:

• Partnering with business unit Presidents to ensure a holistic and consistent operating model focused on capability driven performance.

• Optimizing operating model at the group level to drive value to our customers and partners across the value chain.

• Leading efforts that require a property and casualty group level perspective (ex. Hercules, Property Optimization, IA Distribution, Data governance, Enterprise Risk, Quality Assurance, etc.).

• Ensuring that non-core value chain capabilities, centralized at the group level, achieve economies of skill and consistency in approach to deliver on property and casualty outcomes.

• Strengthening collaboration with supporting functions across the value chain. Including, but not limited to Technology, Operations, Finance, Marketing, Legal, etc. Developing and strengthening interdepartmental relationships to support more robust decision making and capability enablement across property and casualty operations.

• Providing appropriate solutions and value-added capabilities across key components of the value chain (distribution, underwriting, services and claims, etc.)

Reports To: President & COO, Property and Casualty
 

Key Responsibilities:

1.  Group Operations (Distribution, Underwriting, Services & Claims): Accountable and responsible for the design, implementation, and delivery of the new property and casualty Group level operating model. 

• Accountable for standing up, facilitating, and leading group level performance strategies and processes in coordination with the Property Casualty Cabinet and the BU group operations. 

• Establishes a structure to regularly assess gaps, provide solutions and track progress towards realizing a protection company focus. 

• Solves critical business problems and identify solutions needed across the various functions (e.g. sales, underwriting, services and claims) to drive efficiency, capability and profitability. 

• Leads delivery of property and casualty group level initiatives identified as having high impact to driving customer outcomes.

• Collaborates with Finance on the execution of the property and casualty shared portfolio, performance objectives and key performance Indicators (KPIs) to address performance deficiencies and maintain alignment across property and casualty.

• Represents the interests of property and casualty on enterprise efforts ensuring alignment, support and focus in driving the World Class Underwriting Company strat