Customer Care Specialist for our Polish Market (all genders)

THE ROLE & THE TEAM

You are responsible for our Polish speaking customers. You’ll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.  

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Deliver calm and smart decisions in high-pressured situations while paying attention to detail

• Define and solve our Polish customers queries in a timely manner

• Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment

WE’D LOVE TO MEET YOU IF

• Regardless of your background, you are customer focused and passionate about excellent customer service

• You possess excellent knowledge of Polish, in written and spoken form and furthermore you have strong communication skills in English or German

• Focused even under pressure, you take the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You know your way around a computer

OUR OFFER

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model, with flexible hours and up to 60% remote

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

ABOUT ZALANDO

It’s the perfect time to join Zalando’s journey, from being a pioneer in the world of e-commerce, to becoming the Starting Point for Fashion in Europe. We connect customers, brands, and partners across 25 markets. 

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/our-impact/domore-our-sustainability-strategy  

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.