Customer Care Center Specialist

Our partner is seeking a Customer Care Center Specialist for a position located in Canton, NY. The role focuses on delivering high-quality financial services and products with personalized customer care. The selected candidate will enjoy competitive compensation, benefits, and opportunities for professional growth in an equal-opportunity workplace.

Responsibilities:

• Answer incoming bank calls and assist callers in accordance with customer service standards.
• Provide technical support for Customer Care Center products and services.
• Address basic deposit and loan inquiries from customers.
• Ensure compliance with laws, regulations, and internal policies.
• Assist customers with Quicken/QuickBooks and handle Regulation E claims.
• Perform various clerical duties and provide support to achieve departmental goals.

Requirements

• Call center or customer service experience preferred, banking experience a plus.
• Two-year degree in Business or Finance, or equivalent experience.
• Proficient PC skills including typing and internet usage.
• Excellent oral and written communication skills.
• Familiarity with e-mail software and business letter writing.
• Physical ability to stand, walk, sit, and occasionally lift up to 25 pounds.
• Bi-lingual in Spanish preferred.

Benefits

• Competitive salary commensurate with experience.
• Potential for annual merit increase.
• Benefits package including 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, and more.

Other Information:

• Hours: 40 hours/week; part-time hours may be considered for Spanish speakers.
• Position is not offered remotely.
• An Equal Opportunity Employer; all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Compensation:

• Minimum: USD $18.25/Hr.
• Maximum: USD $24.71/Hr.