Customer Service Clerk (Maui)

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

 

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

 

Posting End Date: 01/31/2025  at 11:59PM HST

 

BRIEF POSTING DESCRIPTION:

The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Bargaining Unit vacancy available. (Role: Non-Exempt)

 

JOB FUNCTION:

Performs customer service clerical work; operates Company-wide telephone system.

 

ESSENTIAL FUNCTIONS:

• Researches customer accounts regarding billing amounts, payments, adjustments, etc; provides routine information to customers; writes up bill inquiries received.
• Tabulates and reconciles payments being made to banks; identifies payments with incomplete customer information, and prepares cash summary sheets.
• Performs cash processing duties as assigned; applies payments to customer accounts, and prepares checks for deposit to banks.
• Prepares and processes routine service order changes such as telephone numbers, mailing address, etc.
• Assists in receiving payments from customers over the counter; grants routine credit extensions.
• Sorts and distributes bills, computer reports, etc.
• Receives and routes incoming phone calls, places long distance calls; reports trouble to telephone company; keeps records for telephone billing purposes.  When ot operating the telephone switchboard, performs customer service duties such as posting of data; gathering, tabulating; checking and assembling of information; typing; filing; etc.
• Operates computer terminal to input, change, delete, and retrieve information form source document.  Provides routine information to customers.
• Relieves and/or substitutes for other clerical personnel in the department.

 

OTHER RESPONSIBLITIES:

• Performs similar and incidental duties as required.
• Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.

 

BASIC QUALIFICATIONS:

• Must pass the Edison Electric Institute Support & Administrative Selection System (SASS).
• Must pass the SRA Oral & Written Directions Test.
• Must have or be able to complete customer focus training such as phone etiquette, effective listening, etc.
• Ability to type a minimum of 45 w.p.m. (to be determined by company administered test).
• Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for required driving positions consistent with the Hiring Standards for Required Driving Positions policy. 
• Must be able to lift, carry, stack, and otherwise handle as may be required, loads of mail and packages, cartons of paper, cards, and other stationery materials weighing up to 65 pounds.
• Must have at least one (1) year of general office and clerical experience.

 

Role: Non-Exempt

Number of Vacancies: 1 

Work Schedule: Monday- Friday

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