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Principal Technical Account Manager
XperiUnited Statesfull_timeVerifiedPosted 11 Jun 2025
About the role
Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™, IMAX® Enhanced and TiVo®.
Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology. Principal Technical Account Manager – Job Description We are looking for a highly motivated, experienced, upbeat, and professional Principal Technical Account Manager to join the Xperi team. The Principal TAM acts as a trusted advisor and strategic partner for Xperi’s most important B2B IPTV, Metadata, and Personalized Content Discovery customers, focusing on post-sales operational initiatives and new product and feature delivery, product adoption and optimization, and ultimately customer satisfaction and growth. This role combines deep technical expertise along with exceptional proven customer relationship management experience to ensure customers achieve operational excellence and maximize the value of Xperi products and services. This role is a primary point of contact for our high-profile clients, ensuring their technical and operational needs are met by collaborating with internal and ecosystem partner teams to deliver consistently high-quality service and products. The ideal candidate will have a passion for customer success, deep technical knowledge, and a proven ability to build strong customer relationships. This role requires an individual with a strong technology background and the ability to effectively partner with customers to understand their needs and ensure successful adoption of TiVo products within their infrastructure. The ideal candidate should have an advanced knowledge of network engineering, and video technology, and a proven history of success in a customer-facing technical role. We expect the Principal Technical Account Manager to have excellent communication and interpersonal skills, with an emphasis on listening, problem solving, and conflict resolution. This individual will be able to effectively manage and drive complex projects, issues, and communicate effectively at all levels of the business from technical groups through to C-Suite, and must be highly organized, flexible, extremely personable, and collaborative but decisive. We are looking for an individual who is excited to join a fast-paced and innovative team committed to customer success. Here’s what you get to do:
Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology. Principal Technical Account Manager – Job Description We are looking for a highly motivated, experienced, upbeat, and professional Principal Technical Account Manager to join the Xperi team. The Principal TAM acts as a trusted advisor and strategic partner for Xperi’s most important B2B IPTV, Metadata, and Personalized Content Discovery customers, focusing on post-sales operational initiatives and new product and feature delivery, product adoption and optimization, and ultimately customer satisfaction and growth. This role combines deep technical expertise along with exceptional proven customer relationship management experience to ensure customers achieve operational excellence and maximize the value of Xperi products and services. This role is a primary point of contact for our high-profile clients, ensuring their technical and operational needs are met by collaborating with internal and ecosystem partner teams to deliver consistently high-quality service and products. The ideal candidate will have a passion for customer success, deep technical knowledge, and a proven ability to build strong customer relationships. This role requires an individual with a strong technology background and the ability to effectively partner with customers to understand their needs and ensure successful adoption of TiVo products within their infrastructure. The ideal candidate should have an advanced knowledge of network engineering, and video technology, and a proven history of success in a customer-facing technical role. We expect the Principal Technical Account Manager to have excellent communication and interpersonal skills, with an emphasis on listening, problem solving, and conflict resolution. This individual will be able to effectively manage and drive complex projects, issues, and communicate effectively at all levels of the business from technical groups through to C-Suite, and must be highly organized, flexible, extremely personable, and collaborative but decisive. We are looking for an individual who is excited to join a fast-paced and innovative team committed to customer success. Here’s what you get to do:
- Build and maintain strong, trustful relationships with customers to ensure successful adoption and management of TiVo products.
- Drive customer satisfaction and loyalty by proactively addressing needs, providing exceptional service, and ensuring a positive experience.
- Work closely with our internal Sales and Sales Engineering contacts to identify and execute opportunities for your customers’ growth and expansion.
- Provide technical guidance and support to customers on their implementation and use of their TiVo solution.
- Be a subject matter expert on TiVo branded Xperi products and trusted advisor to Xperi’s IPTV and Discovery customers.
- Be the subject matter expert on your customers’ operations, products, processes, configuration, requirements, and initiatives, and represent their perspectives and advocate for their needs within the Xperi organization.
- Work with the Support Engineers and the NOC on escalated issues and serve as a liaison to Xperi Engineering, IT, and Operations teams for our most difficult escalations. Coordinate internal and external resources to resolve issues and develop action plans for your customers. Follow up consistently with internal teams to obtain traction and escalate as needed for priority.
- Help your customers learn and implement best practices for provisioning, installing, using, marketing, and supporting TiVo products and services.
- Counsel your customers in a professional and effective manner on the setup and use of TiVo products, features, and services as well as the proper methodologies and best practices for providing support to their customers and receiving support from our te
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