Residential Services Director

Job Objective: To provide daily management of the residential services program ensuring operation according to all applicable rules, regulations and contractual requirements. 

 

Essential Functions: 

Program Management 

• Provide daily management and coordination of residential programs including staff supervision, service delivery, and program compliance 

• Submit monthly reports to Corps Officers and others as directed including, but not limited to, service utilization, program outcomes, and demographics of population served 

• Monitor and respond to program-related trends, concerns, and staffing issues 

• Maintain, and update as necessary, inventory of all supplies, furnishings and equipment; submit annual inventory report to Corps Officers 

• Ensure data entry into all applicable information management systems 

• Monitor management of client medication according to established policy and procedure; report variances to Corps Officers, and develop and implement corrective action as indicated 

• Monitor food service delivery ensuring compliance with all applicable policies, standards and contractual requirements; ensure special dietary needs, including cultural, medically supervised, and allergy restrictions are properly addressed; report variances to Corps Officers, and develop and implement corrective action as indicated 

• Provide after-hours and on-call support to program staff 

 

Personnel Management

• Supervise the Program Monitor Supervisor, case managers . . .  

• Create staff schedules according to contractual requirements and program coverage needs; submit schedules to Corps Officers for review 

• Maintain personnel records for program staff 

• Review and approve timecards 

• Establish and implement procedure for personnel requests 

• Screen, interview, and select employment applicants 

• Develop, implement and manage employee onboarding process 

• Manage volunteer utilization 

• Develop, implement and manage staff training program 

 

Contract Compliance 

• Develop, implement, periodically review and revise as needed, all program policies and procedures ensuring alignment with all rules, regulations, contractual requirements and standards 

• Maintain a cooperative relationship with all program stakeholders including, but not limited to, VA partners, funders, contractors and vendors 

• Complete, and submit for approval, all program grant applications and contract-related documents 

• Ensure preparation and submission of monthly billing documents 

• Prepare and submit all required program-related reports 

• Prepare client fees collection report and submit for review and processing 

 

Budget Management