Assistant Parking Manager | Rhode Island Convention Center & Amica Mutual Pavilion

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at OakViewGroup.com, and follow OVG on  Facebook, Instagram, Twitter, and  Linkedln. 

Overview

This position is responsible for assisting and supporting the Parking Manager with all parking activities at the RICC as needed. This department requires the supervision of part-time (roster) employees, including monthly scheduling, staffing levels per event, staff assignments, volunteer coordination and Providence Traffic Police coordination. This role will pay a hourly wage of $25.00 - $30.00Job expires 8/1/2024   

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). 

About the Venue

Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space.

Responsibilities

• Manages part-time roster parking staff  

• Assists with preparing parking operations plans for events, including monthly traffic police staffing and related costs.  

• Assist Parking Manager with vendor management for snow removal, sidewalk and asphalt repairs, vehicle maintenance, VMS signs and portable light towers.  

• Assist with ordering event related equipment such as port-a-johns, golf carts, cones and signs. 

• Coordinates all transportation on the property as it applies to shuttles to and from satellite properties. 

• Manages parking program daily including cash transactions, credit card transactions & settlement, VIP list distribution and handheld device upkeep that includes software updates. 

• Determines event equipment and staffing levels for each event requiring parking staff.  

• Creates and publishes pt roster schedules.  

• Provide additional support to cashiers as needed when traffic is heavy. 

• Perform other duties as required. 

Qualifications

• Valid Driver's License 
• Minimum of two (2) years of responsible experience in a cash and credit transaction setting in a parking operation. 
• Minimum of one (1) year of supervisory experience. 
• Associates degree from an accredited college or university with major course work in business administration or other related field (additional experience may be substituted for formal education). 
• Possession of, or ability to obtain a current AED/CPR certificate of training 
• Principles of cash handling and PCI compliance. 
• Customer Service practices. 
• Must have proficient computer skills in Microsoft office applications: Word, Excel, Access and Outlook. 
• Plan, direct, and evaluate the work of subordinates. 
• Manage and reconcile large quantities of cash and tickets. 
• Maintain accurate financial records. 
• Communicate clearly and concisely in the English language, both orally and in writing. 
• Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives. 

• Deal effectively with challenging customers and situations. 
• Establish and maintain effective working relationships with staff, contractors and facility users. 
• Stand for long periods of time and lift objects up to 30 pounds. 
• Work in an outside environment subject to adverse weather conditions. 
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of consecutive days. 

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgro