Technical Specialist I

Technical Specialist I

Req number:

R8226

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Technical Specialist I ready to take us to the next level! If you have experience with equipment maintenance, troubleshooting, and preventative inspections, and are looking for your next career move, apply now.

Job Description

We are looking for a Technical Specialist I to perform basic field maintenance and support for roadside toll collection equipment, helping ensure safe and reliable toll lane operations. This position will be a full-time contract role and onsite in Portage, IN.

What You'll Do

• Perform basic field maintenance and support for roadside toll collection equipment under the direction of Toll Maintenance Supervisors

• Respond to incidents assigned through the Incident Management System (Jira) or as directed by supervisors

• Conduct routine inspections of toll lane equipment, including gates, gate arms, ticket machines, payment machines, and associated components

• Perform preventive maintenance activities, including cleaning, visual inspections, and basic adjustments to toll lane equipment

• Complete assigned work tickets in Jira, documenting maintenance activities, parts used, and work performed

• Restart and reboot toll equipment, including Automatic Ticket Issuing Machines (ATIMs), Automatic Payment Machines (ATPMs), lane controllers, and related peripherals

• Perform cleaning services for toll equipment, including removing debris, cleaning sensors and readers, and maintaining equipment enclosures

• Assist with equipment installations under the supervision of senior technicians or supervisors

• Escalate complex equipment failures, networking issues, and significant technical problems to Toll Maintenance Supervisors

• Maintain assigned vehicles, tools, and work areas in a clean and organized condition

• Provide roadside emergency assistance within the scope of training

• Perform other duties as assigned

What You'll Need

Required:

• High school diploma or equivalent

• Ability to perform basic mechanical and electrical maintenance tasks

• Ability to follow established maintenance procedures, job aids, and standard operating procedures

• Basic troubleshooting skills for toll collection equipment and associated hardware

• Ability to work outdoors in varying weather conditions and respond to roadside incidents

• Must possess and maintain a valid driver's license

• Must be available to work assigned shifts (6 AM to 3 PM or 2 PM to 10 PM)

• Must report to work within seven (7) minutes before scheduled shift time

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual o