INDUSTRIAL COMMISSION

Are you ready to work for an exceptional state agency that works to protect the life, health, safety, and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.

 

Job Location:

Address: Administration Division/Management Information Systems
800 W. Washington Street, Phoenix

Posting Details:

Salary: $85,000.00 - $95,000.00 

Grade: 27

Closing Date: January 9, 2026

Job Summary:

This position, reporting directly to the agency Chief Information Officer, leads the software development efforts for the agency by designing, and creating new software applications, and performs enhancements to existing software applications on the: Salesforce, Goggle, Microsoft, and Adobe platforms.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:
● Performs full stack technical development of new applications from ground up on multiple platforms including but not limited to: Salesforce, MuleSoft, Microsoft .net, Microsoft SQL, MY SQL, Java, any other relevant modern development platform the agency may choose in the future.
● Performs deep dive analysis, and reverse engineering of existing code banks to apply fixes and develop changes to applications on the following platforms: Salesforce, MuleSoft, Microsoft .net, Microsoft SQL, MY SQL, Java, any other relevant modern development platform; to meet functional and technical designs following best practices and development standards and guidelines.
● Engages with business analysts and stakeholders to understand functional requirements and contributes to completion of functional specifications.
● Adeptly works with the CIO and other agency leadership to develop new software applications in support of the agency's internally developed web-based decision support system (intranet) on the Microsoft IIS, and Microsoft .net platforms.
● Develops user guides and provides end user training on the usage of customized software systems on the following, but not limited to platforms: Salesforce, MuleSoft, Microsoft .net, Microsoft SQL, MY SQL, Java, any other relevant modern development platform.
● Supports production software by updating, and modifying code, and configurations, including but not limited to, Salesforce, JWS Filehandler, ICM Viewcenter, custom Google applications, and custom Microsoft applications.

Knowledge, Skills & Abilities (KSAs):

Knowledge of
● Considerable working knowledge of multiple programming languages, database management systems, multiple development platforms, and ground up software builds.
● Proficiency in the development of Salesforce applications and Application Programming Interfaces (API).
● Developer Knowledge of Salesforce Community Cloud.
● Advanced knowledge in the development of MuleSoft integrations.
● Advanced knowledge in the development of browser-based applications on the .net platform.
● Proficiency in the development of SOAP/REST API.

Skills in
● Salesforce development, configuration and administration.
● .net development, configuration, and administration.
● Microsoft VBA development.
● Strong customer service skills.
● Excellent interpersonal, written, and oral communication skills.
● Strong problem-solving skills and attention to detail.
● Able to communicate complex technical knowledge and train staff members.

Ability to
● Manage reports to meet deadlines. Ability to develop new software applications on the Salesforce, MuleSoft, Microsoft .net and Microsoft 365 platforms.
● Ability to reverse engineer existing code to understand its function and modify to support the needs of the agency.
● Balance, prioritize and organize multiple tasks.
● Assist customers in a timely manner.
● Work collaboratively in teams and across organizations.
● Synthesize feedback and adjust plans accordingly.
● Build strong relationships inside and outside the organization.
● Resolve incidents / problems efficiently and effectively, recognizing customers' competence levels, and ability to approach each level appropriately.
● Meet commitments.
● Manages difficult or emotional customer situations.
● Fosters relationships.
● Tracks trends and looks for other opportunities