Director of Product Management, Medical Affairs

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Director level individual contributor who owns strategy and delivery for key parts of the Medical Affairs solution area on Salesforce Life Sciences Cloud. You will partner with Engineering, Design, Customer Success, Industries, and Field teams to ship durable, enterprise grade capabilities for global pharma and biotech

Your impact

• Build and evolve a clear strategy and roadmap for Medical Affairs that delivers measurable customer value

• Drive discovery with enterprise customers and internal stakeholders — convert problems into crisp PRDs, user stories, and acceptance criteria

• Ship high-quality releases on the Salesforce Platform — balance speed, safety, scalability, and configurability

• Define metrics and operating rhythm — adoption, time to first value, SLA attainment, response quality, governance coverage

• Lead complex cross-functional work without direct reports — create alignment and make timely tradeoffs

Focus areas you may lead

• Medical Information — intake, triage, assignment, response assembly with references, approvals, versioned Q&A, SLA dashboards, audit trails

• MSL workflows — call prep, guided capture mapped to taxonomy, signal detection, compliant follow-ups, reporting

• KOL planning and collaboration — unified profiles, interaction history, field–home office handoffs with Safety, Clinical, and Commercial

• Clinical trial collaboration — referral flows, site support signals, barrier tracking, enrollment visibility

• Integrations and data model alignment — Salesforce data model, Service Console, Data Cloud, Slack, and third-party data and literature sources

Minimum requirements

• 10+ years of product management experience in enterprise SaaS, including platform or workflow products

• Proven ability to lead complex initiatives as an individual contributor — strong influence skills across Engineering, Design, Data, Compliance, and Field teams

• Strong product writing and storytelling — PRDs, user stories, acceptance criteria, and exec-ready narratives that drive decisions

• Experience building on Salesforce or similar platforms — data modeling, permissions, extensibility, and Service Console patterns

• Comfort working with customers in governed industries — partner with security, legal, and quality to land reviewable solutions

Preferred qualifications

• Experience in life sciences or healthcare enterprise workflows

• Exposure to Medical Affairs domains — Medical Information, MSL workflows, KOL planning, or clinical trial collaboration

• Familiarity with KOL data providers, scientific literature and reference management, or safety signal workflows

• Experience designing AI-assisted experiences with human-in-the-loop review and traceability on enterprise platforms

• Salesforce certifications or Trailhead credentials in Platform, Service, Health, or Industries

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.