Principal Digital Experience Management

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for overseeing the definition of the digital experience across web/mobile platforms by leading projects through the full development life cycle that involve large cross-functional teams and external agencies. Assess opportunities in the digital space by monitoring competitive trends, understanding consumer needs and finding best practices across the financial services industry to identify innovative solutions that will support the organization's digital strategy and business goals. Actively manages risk and customer-impacting issues within the day-to-day role, escalating issues to management when appropriate.

How You'll Do It

​•Manages all aspects of the digital experience, including feature definition, user experience design, information architecture and content for web and mobile platforms. Delivers a consistent and satisfying digital experience at all customer touchpoints. 
•Defines scope of digital initiatives and produces detailed business requirements and wireframes that will drive development, testing, deployment, and ongoing measurement.
•Manages project plans and leads projects through the full lifecycle, which requires extensive cross-functional involvement, approvals and support from Technology, Operations and Law & Compliance. 
•Conducts baseline industry, competitive and consumer research to develop comprehensive and compelling business cases for new digital initiatives to support business goals. 
• Identifies and monitors key performance indicators, end user adoption and usage of key features that improve user experience and drive financial results. Effectively communicates key success metrics to leadership.
•Negotiates and manages agency partnerships and consultants to develop, as well as further enhance digital strategies. Manages expense forecasting and billing of programs to ensure quality and accuracy.
•In adherence with company policy, coordinates closely with Operations, Technology and Law & Compliance teams to define processes, training, communications, and controls. Defines and publishes digital standards and guidelines. 
•Manages search engine optimization (SEO) strategy to improve ranking for business defined keywords
•Develops extensive knowledge of content management system to effectively test and optimize website and landing pages to achieve business’ goals

Qualifications You'll Need
The Basics

• Bachelors Marketing, Information Technology or related

• 6+ years Marketing, Digital Marketing, Information Technology, UX Design or related

• In lieu of degree must have at least 8+ years experience in Marketing, Digital Marketing, Information Technology, UX Design or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• No

• Primarily perfmed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Bonus Points If You Have

If we had our say, we’d also look for: 

•Master's Degree in Marketing, Digital Marketing, Information Technology, UX Design, or related field 
•8+ years of experience in Marketing, Digital Marketing, Information Technology, UX Design, or related 
•Experience with Adobe Experience Manager, Adobe Target and Adobe Analytics
•2+ years of experience in people management 

External applicants will be required to perform a technical interview.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

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