Client Relations Supervisor

Description

Client Relations Supervisor  

At Rever Grand, our mission is to provide high quality, person-centered services to individuals with intellectual and/or developmental disabilities (I/DD), assisting them to lead dignified, independent lives in the comfort and safety of their own homes and the community in which they live.

Rever Grand is seeking a Client Relations Supervisor to be a part of our dedicated administrative team that serves the I/DD community. The Client Relations Supervisor oversees the daily operations of the Client Relations Department. This position determines, communicates, and monitors the department’s processes, goals, and expectations.

Compensation and Benefits

• $72,800 DOE
• Administrative Paid Time Off (PTO) accrual
• Comprehensive medical, dental, and vision insurance 
• 401(k) with employer match available after 90 days of employment

Schedule

• Full-time, Exempt
• Mondays – Fridays, 8:30 AM – 5:00 PM

Requirements

Essential Functions

• Develop and implement strategies and timelines for improving the efficiency and functionality of the Client Relations Department.
• Ensure that all facets of the client onboarding procedure, including completion and intake of necessary documents, are handled by designated department employees.
• Oversee the training of department employees, ensuring that they can effectively promote Rever Grand’s services and inform clients, representatives, and case managers of necessary policies and procedures.
• Develop and maintain strong relationships with clients, representatives, and case managers by demonstrating superior customer service skills. Ensure that department employees are maintaining strong relationships through regular and service-oriented follow-ups.
• Fulfill supervisory responsibilities in accordance with the organization’s policies and applicable State and federal laws. 
• Supervise the department’s performance to ensure compliance with expectations, objectives, laws, and regulations. 
• Establish work schedules and monitor work performance by department employees to meet goals, objectives, and targets.
• Provide regular performance feedback, develop employees’ skills, and encourage growth.
• Administer disciplinary action and/or performance improvement plans to department employees when necessary.
• Delegate and monitor the training of new administrative employees in the department’s operations. 
• Effectively communicate with clients, client representatives, and external sources, demonstrating clear, direct, respectful, and service-focused interactions.
• Collaborate with other department supervisors, managers, and executive leadership to improve inter-departmental processes and communication.

Required Skills/Abilities 

• Excellent customer service skills.
• Superior verbal and written communication skills.
• Strong leadership qualities.
• Ability to inspire and motivate others to perform well and accept feedback from others. 
• Ability to delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities.
• Ability to involve staff in planning, decision-making, and process improvement.
• Excellent problem-solving and conflict resolution skills.
• Proficiency in using Customer Relationship Management (CRM) systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer programs.
• Ability to learn and adapt to various software systems.
• Ability to multi-task and work in a fast-paced office setting.
• Strong work ethic and superior attention to detail.
• Excellent time management, prioritization, and organization skills.
• Understanding of how to develop and implement business strategies through knowledge of company history, culture, identity, and goals.

Education and Experience

• High school diploma or equivalent required.
• Associate or bachelor’s degree in a related field preferred.
• Sales experience preferred.
• Two or more years of work experience in a leadership capacity preferred.
• Knowledge of and/or work experience in Community Living Supports Agency operations a plus.

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.
• Limited periods of standing, walking, reaching, stretching may be required.
• Frequent communication verbally and electronically.
• Occasionally lift and/or move up to 15 pounds.