Partnership Manager - Demand Partnerships

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• Over 85 million projects started on Thumbtack
• More than 11 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the Partnerships Team

The Partnerships team is focused on driving more customers to the platform through B2B partnerships that can deliver long-term, sustainable customer growth. Additionally, the Partnerships team works closely with different XFN partners in product, sales, success, marketing, etc. to design and execute targeted campaigns and experiments for new and existing professionals on Thumbtack.

About the Role

The Partner Success Manager sits within the Sales organization with an indirect line into the Partnerships team. This role will serve as the primary point of contact for Thumbtack’s strategic and technology Demand partners. The Partnerships Manager role will directly impact the overall growth of the Thumbtack marketplace by creating and maintaining a framework for ensuring that a partner’s business goals, objectives, and needs are exceeded.  Improving the quality of partners on the platform, that provide an exceptional customer experience, while driving revenue for the company. 

Responsibilities

• Manage and proactively engage with a portfolio of Partners (“book of business”) that use our Demand API products, with a focus on Partner retention and Net Retention Growth YoY
• Partner with the various Partnership leads to identify opportunities to drive product adoption, net retention, and overall revenue growth
• Enable co-selling and co-marketing initiatives; including training with our partners and internal sales team to create win/win strategies.
• Manage partner relationships by setting strategic goals, KPIs, and initiatives for continued success
• Drive adoption of best practices to enable Partners to convert and perform more effectively as a Thumbtack partner.
• Provide API and integration guidance with partners and internal stakeholders
• Work cross-functionally with product, sales, success, and marketing teams to define, improve, and execute on our GTM strategy

What you’ll need

• 2-4 years of experience in customer success, account management, partnerships, business development, consulting or similar customer-facing roles
• Demonstrated ability to build strong relationships and deliver a customer-centric solution
• Experience managing a portfolio of accounts that met or exceeded quota or defined KPIs
• Salesforce or similar CRM experience is required
• Technology enthusiast, positively curious, and eager to build and learn
• Proven ability to manage, utilize, and prioritize your time and efforts  

Bonus points if you have

• Experience managing a book of business and “owning” a target
• Experience working for a company offering services through an online Marketplace, and/or SaaS offerings
• Experience selling to, or working with, publishers, content creators, large retailers, SaaS companies, and/or business that operate on revenue share models
• Ability to work cross-functionally within an organization to drive results 
• Understanding of API and technology tools
• Comfortable working in a highly entrepreneurial environment and building new processes from the ground up

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.