Job Posting Title

Quality Service Coordinator

Agency

340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization

340 Vital Records

Job Posting End Date (Continuous if Blank)

July 02, 2025

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The annual salary for this position is up to $60,000, based on education and experience.

Why you’ll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

Job Description

Location: Central Office – 123 Robert S Kerr Ave, OKC, OK 73102

Salary: up to $60,000.00, based on education and experience

Full Time /Part Time: Full-Time

Work Schedule: Monday to Friday

Primary Hours: 8am – 5 pm Schedule may vary based on some flexibility to arrive late/leave early with a shorter break for lunch. This unit does, however, back up the Customer Service Issuance Team with a requirement to serve the Will Call Unit until 5 pm.

 

Position Description: The Quality Service Coordinator is responsible for handling internal and external Vital Records (VR) communications to assure messaging with providers, partners, and the public are accurate and professional and meet established standards. This person will track and identify gaps in process and/or messaging that reduce efficiency or create frustration for customers.

 

Position Responsibilities/Essential Functions:

• Track legislative, media and public requests including time-sensitive escalations and then respond to or coordinate responses to those requests.

• Research record/application status across multiple proprietary systems.

• Establish, develop, and maintain contact with media, legislature, professional and civic organizations, and other special interest groups to promote VR programs.

• Initiates and oversees the establishment of integrated strategies and plans designed to ensure all communication are cohesive and consistent, while identifying processes and/or communication gaps that lead to delays and confusion.

• Coordinate documents, resource materials, and advertisements for trainings and meetings with data providers and other audiences.

• Work with Registration Staff to ensure appropriate and accurate messaging materials are created and utilized for data providers and families.

• Serves as project leader for special PR projects of VR e.g., NextGen ROVER