Senior Manager - Network Fabric - Federal

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note:  This position will include supporting our US Public Sector customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

ServiceNow is seeking a highly skilled and experienced Senior Manager – Network Fabric to join our dynamic and innovative Network Services team.

You and your team will be instrumental in ensuring the reliability, security, and performance of our network, enabling us to deliver exceptional services to our customers worldwide.

What you get to do in this role:

• Serve as a mentor and leader for a team of highly technical network engineers. Understanding the business requirements of the markets and mapping them to technical solutions is key to success in this role. Being an effective and successful people manager is equally important as technical ability.
• Participate in and provide strategic influence to other ServiceNow business leaders.
• Operate in a rapidly evolving environment, adapting quickly to new information and re-prioritizing as needed. Change is a constant at ServiceNow as we support our rapid growth.
• Influence decision making of overall network investments through exceptional communication and presentation skills.
• Ability to travel internationally to engage with in-country engineers and met with regulated market personnel.
• Help engineers and managers develop their careers, assigning them to projects tailored to their skill levels, long-term skill development, personalities, and work styles.
• Assess employee performance frequently, address under-performance, and recognize and promote excellent performance. This includes participation in regular employee assessment checkpoints.
• Work closely with recruiting staff to expand the team, including sourcing candidates, interviewing candidates and onboarding new employees.
• Attend and speak at major industry conferences.

Qualifications

To be successful in this role you have:

• 10+ years of experience in network engineering and a deep understanding of core Internet networking technologies: routing, switching, load-balancing, firewalls, etc.
• 4+ years of experience managing or leading a globally distributed network engineering team.
• Experience recruiting and managing technical teams, including performance management and managing engineers. Maintaining team morale and delivering results are key.
• Excellent project management skills and the ability to work in a fast-paced work environment.
• Capable of technical deep-dives into analyzing and determining the root cause of impacting events. Must be able to drive systemic changes with a view towards site reliability
• Ability to clearly communicate complex technical issues to varied audiences including senior management.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, nati