Patient Services Billing Specialist

Position Title:

Patient Services Billing Specialist

Department:

Revenue Integrity

Job Description:

New to OU Health?  Ask your recruiter about our competitive wages and total rewards package.

Remote Eligibility: Candidates must reside and work full-time in OK before their first day of employment.

SHIFT: M-F, Days. Will need to be onsite 1-2 days a week.

***Ideal candidate will have general billing/coding knowledge in follow up and denials***

General Description

Under general supervision, the Patient Services Billing Specialist provides foundational customer service support for professional billing within a centralized Epic billing office support model.
 

Essential Job Duties

• Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position. 

• Respond to inbound patient inquiries related to professional billing, statements, balances, and requests.

• Provide basic explanations of charges, payments, and insurance processing using Epic tools.

• Collect and post patient payments according to policy.

• Document interactions and route complex issues for escalation.

• Meet productivity, quality, and customer service standards.

• Maintain respectful, professional, and empathetic communication with patients.

General Job Duties

• Performs other duties as assigned

Minimum Requirements (Level 1):

Education: High School Diploma or GED required.

Experience: At least 1 year of medical insurance experience required.

Certification/License/Registration: None required.

Minimum Requirements (Level 2):

Education: High School Diploma or GED required.

Experience: At least 3 years of physician billing experience required. Applied expertise in professional billing customer service workflows.  

Certification/License/Registration: Certified Professional Biller (CPB) certification from AAPC required within 1 year.

Knowledge, Skills & Abilities

• Attention to detail

• Good verbal and written communication skills

• Proficient with the use of Microsoft Office tools

• Foundational knowledge of customer service principles and healthcare billing concepts.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.