Sr. Implementation Specialist

Career Growth, Flexibility and Collaboration!

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Position Overview:

The Sr Implementation Specialist is responsible for moderate to complex Instant Financial Issuance (IFI) solution delivery to our customer. This position will manage installations and ensure customer success and satisfaction during the project delivery which includes setup, installation, and administration for client’s purchased or outsourced technology and business process solutions. May also include project management of small implementations.

Responsibilities:

• Work independently to design the solution deployment and configuration to meet the customer needs.

• Setup, install, and administer instant financial solutions for our customers.  This may be done either remotely or at a customer site.

• Handle complex customer installations and situations with little guidance from leadership.

• Take ownership of small implementations from start to finish with little to no project management support.

• Act as technical expert on the solution, including participating in the requirements gathering and validation.

• Understand the customer need and work directly with client to manage initial access, map and transfer data, create process documentation.

• Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution.

• Deliver solution training for customers, Partner and IT personnel.

• Interact with System Administrators to apply software patches and perform upgrades to existing customer systems.

• Maintain high availability for contact to ensure timely and accurate response to all inquiries.

• Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner.

• Provides feedback based on client experiences to the owner of the components part of the solution and process improvements.

• Propose process improvements on parts of the solution.

• Create and maintain documentation to assist in future problem resolution.

Basic Qualifications:

• Associates degree in Information Technology or equivalent education and experience

• 5+ years of experience in a customer facing software delivery

• 7+ Windows administration and networking experience

• Experience with systems backup and recovery technologies

• Ability to work non-standard hours as needed including evenings and weekends as customer initiates.

• Must be able to lawfully work within the US and have unrestricted work authorization for US

Preferred Qualifications:

• Proficient problem solving and troubleshooting skills

• Experience in general networking technologies and concepts

• Experience configuring and maintaining Windows Server associated tool and utilities.

• SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience

• Experience supporting remote and mobile users and computing/communications

Compensation Range:

The pay range for this position is $75000 - 125000 if located in the United States. In the event this position is hired outside the U.S., pay ranges will vary and will be set in the applicable currency. Actual compensation will be determined based on geographic location, education, skills and experience. Please speak with the recruiter for more details.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Vetera