Customer Service Analyst - Orthodontic/Dental

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Customer Service Analyst - Orthodontic/Dental(Solventum)

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a Customer Service Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leading End-to-End CIR account Management and analysis for customers in Solventum USAC Commercial Operations. This individual will research and analyze customer-specific payments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans at the same time increase productivity and process improvement.
• Support our customers and internal partners by partnering with customers and internal clients such as the sales teams to resolve delinquent accounts. Working independently performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email, and written communication.
• Effective oral and written communication to drive results and a positive customer experience.
• Perform in-depth analysis of customer payment behaviors, review open accounts receivable items, and investigate underlying causes of delinquency to implement effective resolution strategies.
• Establish and maintain strong credibility and trust with customers and businesses by ensuring timely, accurate CIR resolution processing and detailed reporting.

Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor's degree or higher AND two (2) of combined experience in Finance, Accounting, customer service, accounts receivable, accounts payable, or a direct experience in a customer service role in a private, public, government or military environment

OR

High School Diploma/GED AND six (6) years of combined experience in Finance, Account, customer service, accounts receivable, accounts payable, or a direct experience in a customer service role in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Direct experience in B2B Collections
• Dispute Management within the Accounts Receivable field
• Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
• Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
• Demonstrate organizational and soft skills
• Demonstrate initiative with process improvement activities and ability to influence change management activities
• Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.

Work location: Remote – United States
Travel: May include up to 10% [domestic/international]

Relocation Assistance: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g.,