Director, Insurance

Company:Driven Brands

Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Driven Brands has approximately 4,800 locations across the United States and 13 other countries, and services tens of millions of vehicles annually. 

JOB DESCRIPTION:

The Director of Insurance is responsible for managing Driven Brands corporately managed insurance programs throughout their respective geographic regions. Under the direction of the VP Insurance, this position will be tasked with developing new national, regional, and local insurance relationships, maintaining previously established insurance relationships and promoting the addition of high performing Driven Brands (CARSTAR, FIX & ABRA) stores to Driven Brands corporately managed and non-managed insurance programs.

DUTIES / RESPONSIBILITIES:

• Promote Driven Brands professionally and ethically in all work activities

• Cultivate positive and productive relationships inside both the insurance and collision repair industries

• Manage insurance relations with assigned insurance relationships

• Understand the industry dynamics around direct repair programs

• Implement and manage the roll out of various direct repair programs at the local, regional and national levels.  

• Develop new corporate insurance relationships through local, regional, or national networking activities

• Attend local/regional industry meetings as directed

  • Data provider conferences such as Mitchell or CCC

  • Industry events such as CIC, NACE, and or SEMA

• Review and analyze network performance on a regular basis

• Work with insurance team to continuously define the key performance metrics and corresponding performance required for success

• Work with Insurance team members to continuously communicate and update our network about the changing expectations

• Promote strong internal relationships with our Driven Brands Operations team

• Regular review of Driven Brands network wide performance

• Coach franchise store owners to drive constant improvement in program compliance, administrative processes and operations that meet insurance carrier expectations.

• Work with internal insurance staff to ensure assigned collision facilities comply with DRP requirements, e.g., certifications, equipment, etc.

• Perform store visits with independent collision repair owners and/or attend regional business group meetings

• Ability to travel up to 25% per year.

• Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS:

• Bachelor’s degree or equivalent experience in business or management.

• 3-5 years of Insurance or Collision repair industry experience.

• Prior history of managing concierge or Direct Repair insurance programs in the collision industry or with a top ten insurance carrier.

• Knowledge of estimating and evaluation software (CCC-ONE, Mitchell, Audatex).

• Strong knowledge of collision repair estimating procedures and principles.

• Functional / Technical Knowledge:

  •    Microsoft Office proficiency required: Outlook, Word, Excel and PowerPoint.

  • Collision Repair Management systems (Mitchell, CCC-ONE, etc.).

• Strong customer service and negotiations skills required.

• Excellent presentation and sales skills required.

• Strong verbal, written and interpersonal communication skills.

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Position Location:

North Carolina

Compensation Range:

$7.25 - $136,600.00

Compensation Frequency:

Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: