Onboarding Success Senior Manager, 15+ Segment

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:  

The athenaOne Onboarding Success Senior Manager is responsible for successfully leading customers through their athenaOne onboarding experience and providing consultative, masterful guidance to customer-specific requirements within their specific area(s) of subject matter expertise.  The primary goals of the Onboarding Success Manager are to ensure a specific project is completed successfully, on time and within budget, and to design and support complex processes and future-state workflows at a leadership level.  At athenahealth, we strive to deliver a best in industry onboarding experience that accelerates customer utilization of our features and services, unlocking the value of athenahealth.  

The Onboarding Success Senior Manager is accountable for ensuring customers go-live in the agreed upon timeframe, meet the required go-live readiness criteria and achieve post live outcomes as soon as possible.  As the Onboarding Success Manager, you will collaborate with stakeholders and be leveraged as a subject matter expert as needed. You will lead a team of Onboarding resources to tailor future-state workflows and drive customer change management activities. The Onboarding Success Senior Manager will lead strategy discussions, manage the project schedule, team tasks, issue resolution, risk mitigation, project governance and risk mitigation.  You will be the first point of contact for escalations which require strategic and consultative behavior.  

During the go-live period, the Onboarding Success Senior Manager proactively assesses customer performance and system usage, consulting with the customer to celebrate successes and advising on areas that need attention or improvement. The Onboarding Success Senior Manager must be able to prioritize both internal and external competing priorities across an assigned book of business to meet stated milestones and due dates.  

Essential Functions (Duties and Responsibilities):  

80% Customer Project Management and Oversight 

• Facilitate and coordinate the day-to-day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contract. 

• Manage project status, forecast updates, identify risks to project success and create and maintain a project risk log; develop ef