Inside Sales Coordinator II

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Interested to learn about Voith? Check out our video "Voith careers" on YouTube.

 

Reasons you’ll love working here: 

• Flexibility with Work/Life Balance 
• Competitive Compensation and Benefits Package 
• 401K with generous company match 
• Climate-Neutral Footprint Worldwide 
• Tuition reimbursement 

 

 

Summary:

In this role, you will serve as the primary connection between our customers and sales team, playing a key role in delivering timely, accurate, and solutions‑driven support across the entire order lifecycle. You will manage customer inquiries, prepare quotations, process orders, and oversee fulfillment—ensuring every interaction reflects a high standard of service and clear, proactive communication.

The ideal candidate is customer‑centric, exceptionally organized, and thrives in a fast‑paced environment. You are comfortable navigating multiple systems, managing competing priorities, and consistently delivering a responsive, positive customer experience.

 

 

Responsibilities:

 

• Act as a point of contact for customer inquiries and provide an exceptional customer experience
• Build and maintain strong relationships with current and potential customers.
• Provide timely, accurate information regarding orders, products, pricing, shipments, invoices, and general service questions
• Proactively follow-up on leads based on days of supply.
• Oversee quote development to ensure fast, efficient customer turnaround.
• Enter and maintain orders, review purchase details, track fulfillment, and manage changes or expedited requests to ensure on-time delivery.
• Develop and discuss potential inventory strategies and long-term business strategies.
• Monitor customer inventory targets, percentage of business, and days of supply.
• Understand customer needs to ensure satisfaction and repeat business.
• Prepare and process any necessary shipping documentation.
• Maintain procure-to-pay and supplier-management platforms as needed by our customers.
• Work closely with the marketing and outside sales teams to support campaigns and follow up on marketing leads
• Share market insights and provide customer feedback with the Customer Service Team to improve strategies.
• Communicate proactively with customers regarding delays, changes, or service updates.
• Participate in training, system upgrades, and cross-functional projects aimed at enhancing the customer experience.

 

 

Required Skills/Abilities:

 

• Bilingual proficiency in English and Spanish preferred.
• Excellent verbal and written communication skills.
• Excellent organizational and time‑management abilities.

• Excellent interpersonal and customer-service skills.

• Strong problem‑solving and analytical skills.
• Strong attention to detail.
• Proficiency with Microsoft Office Suite or similar software tools.

 

Education and Experience:

 

• 3-5 years or more related experience.
• Proficient with JD Edwards or similar ERP software a plus.

• Experience with paper machine equipment or OEM manufacturing a plus.

• A technical school or college level degree or equivalent experience desired.

 

 

Physical Requirements: