Sr Business Analyst, Product Information

 

Work Location Type: Hybrid 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

 

You will manage the continuous improvement of our end-to-end proactive category maintenance process. This process contributes to helping determine which products we sell, how we organize these products to show their value, and which information we need to help customers choose. You will engage with all aspects of this revenue driving business process at Grainger, governing our main information flows and handoffs. The Sr. Analyst will partner within Product Information teams and Merchandising, Supplier Management, Publishing, Supply Chain, Pricing & Compliance teams for discovery and change management activities. You will achieve operational efficiency and speed-to-market while establishing relevant analytics guiding the desired process outcomes. Your work will affect processes involving 100+ team members and reviewing products with sales valued at >$1B annually.

Using process development and continuous improvement best practices and methodologies, you will ensure our process changes are guided by clear understanding of our operation, focusing on improving outcomes.

You will report to the Manager, PI Business Process.

You Will:

• Develop action plans for process improvements of Product Information's end-to-end involvement in the proactive category review process including technologies, hand-offs, customer outcomes, and inputs from PI Process Managers and PI leadership
• Create communications for partners to explain current state and continuous improvement activities
• Understand and support the Category Review and work management metrics that connect the work we do to desired outcomes
• Identify opportunities to reduce PI errors through root cause discovery, clear metrics and lean-style "poka yoke" process build
• Document processes, project plans and process improvements with consistency
• Help ensure high quality of product information deliverables to the business
• Collaboration with Merchandising, Supplier Management, Supply Chain, GTG (Grainger Technology Group) and other team

You Have:

• Bachelor's Degree in business analysis, business administration or related field, or equivalent experience

• 3+ years of experience across process optimization including process assessment, process build and process change management

• Experience with communication strategy and ability to create clear PowerPoint and document-based stories
• Business-to-business distribution or manufacturing experience preferred
• Technology experience in Product Information Management and other Product Content related systems
• Background in business process discovery
• Expert proficiency in Microsoft Office functionality, especially Excel (Macros, VBA, Pivot Tables, Lookups), Visio and PowerPoint
• Broad business knowledge and an understanding of business operational drivers
• Ability to work with senior team members
• Meeting management and project management skills

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' indi