Project Manager I-Service Scheduling

Pay Range:

$68,106.00 - $112,374.00

Supervisory Organization:

Sr Mgr Service Scheduling

Country:

United States of America

Address:

1401 PACIFIC AVE

City:

DALLAS, TX 75202

FLSA:

Exempt

Professionals:

02 - Professional (EEO-4-United States of America), 2B - Professionals - Project Managers (EEO-SubCategory)

General Summary:

Performs professional-level, detail-oriented technical scheduling and project support activities associated with short- and mid-range transit service planning and implementation. Assists in developing and maintaining efficient and effective schedules for fixed-route bus and rail services to support on-time performance, cost efficiency, and customer needs. Works collaboratively with internal departments, contractors, and consultants in a multi-modal transit environment.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supports the scheduling and coordination of bus and rail services operated by DART and its contractors to help meet agency on-time performance and cost efficiency goals.
• Conducts research, performs data analysis, and assists in the development of new, revised and modified transit schedules and services using DART’s Service Standards, planning studies, operational inputs, and budget constraints.
• Assists senior staff in the development, review, and implementation of service change recommendations and scheduling projects.
• Participates in quality control reviews of schedules, runtimes, and service changes to ensure consistency, accuracy, and reliability.
• Coordinates with Bus and Rail Operations staff on scheduling-related matters and participates in cross-functional meetings as assigned.
• Assists with the preparation and maintenance of operator route guides and operating instructions for the Transportation Department use.
• Analyzes existing bus and rail schedules and runtimes to identify opportunities for improved reliability and efficiency.
• Supports the development of schedule modifications and new schedules associated with new routes, service adjustments, and special projects.
• Tracks project milestones, deliverables, and timelines for assigned service and scheduling initiatives.
• Maintains working knowledge of bus and rail services, emerging transit service strategies, and innovative scheduling approaches.
• Assists in the review and update of DART’s Service Standards and related planning documentation.
• Prepares materials and assists with presentations related to Service Scheduling projects for internal staff, stakeholders, and community meetings.
• Reviews public-facing materials such as timetables, Rider Alerts, and service change communications for accuracy and clarity.
• Responds to scheduling-related customer comments and complaints in a timely and professional manner.
• Performs other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelor’s degree from an accredited college or university in Planning, Geography, Transportation, Statistics, Quantitative Methods or related field.
• Three (3) years of progressively responsible experience in service planning, scheduling, route design, or related analytical work.
• Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
• Proficiency of PC software applications to include Microsoft Office or other related software applications.
• Proficiency in quantitative methods, including statistical analysis and survey design; geospatial analysis using ARCGIS, Transcad or similar software.
• General understanding of public transportation planning principles and applicable FTA regulations Preferred.
• Familiarity of bus and/or rail scheduling concepts preferred.
• Ability to learn and use transit scheduling and analysis software such as Trapeze FX preferred.
• Demonstrated ability to work collaboratively with internal and external stakeholders and contribute effectively to team-based projects.
• Ability to analyze data, identify issues, and recommend practical solutions.
• Strong written and verbal communication skills, with the ability to present information clearly and concisely.
• Ability to manage multiple tasks, me